Care Coordinator - CME - IC3 - Metro ATL and Canton

View Point Health

Job Title: Care Coordinator

Job Code: SST012/Social Services Tech 3

Shift: Full-Time (40 hours per week on average)

Job Hours: Times May Vary

Base Location: Metro Atlanta and Canton - Remote - (Based on Area of Assignment)

Division/Department/Program: Case Management Entity (CME)

Intensive Customized Care Coordination (IC3) is a collaborative, oriented team approach that utilizes the wraparound process as the base for implementing services. The approach involves team members that include family members (when appropriate), therapists, doctors, community resources, natural support, and other child servicing agencies as active participants. Care Coordination (wraparound) emphasizes on shared decisions which encourages using the ten principles of wraparound, being supported by effective team progress, grounded in strength perspective, driven by underlying needs and determined by families ensuring that families reach their goals. IC3 is also highly coordinated with primary medical care with a focus on optimizing families that are serviced with overall mental, emotional and physical health.

Duties & Responsibilities:

• Care Coordinators will work with the youth and families to develop a plan of care, identify youth and family needs, make appropriate referrals, and develop crisis safety plans with youth & families
• View Point Health Care Coordinators (CCs) are creative and resourceful, driven by a heart for service, and passionate about helping youth with behavioral health needs to remain in stable recovery with their families and in the community.
• Serving a caseload averaging 10 families at any given time, CCs engage with IC3 participants in a meaningful way from the point of intake to build trust, identify needs, and collaborate in developing a strength-based, individualized plan of care for the youth.
• Effective Action Plans specify goals and strategies to address the medical, behavioral, social, educational, and other needs of the youth and family to better achieve self-sufficiency.
• The CC communicates and coordinates care with the family and team members throughout each month to ensure delivery of supportive services, and the Action Plan, which includes the development of a Crisis and Safety plan, is adjusted at monthly Child and Family Team Meetings (facilitated by the CC) to reflect progress towards goals and any new needs or team members identified.
• As support and services are put in place, a strong CC prepares families for sustainable transition out of IC3 as their goals are achieved.
• All work done with or on behalf of and families is time-sensitive, based on weekly provision of services and mandatory monthly Child and Family Team Meetings, and it must be documented according to established policies in the youth’s electronic health record to be reviewed by the CC’s supervisor and other staff.
• Good documentation and organizational skills are essential, and as work with a caseload of families can be unpredictable at times, taking initiative, being flexible, and possessing a willingness to be available for crisis calls on evenings or weekends is crucial to success in this role.
• CCs work independently in many ways but have the support of each other, their supervisor, and other VPH staff in the performance of their duties.
• Other related duties as assigned.

Minimum Qualifications:

High school diploma/GED and three (3) years of job-related experience in a social services-related position; or one (1) year of experience at the lower-level Social Services Tech 2 (SST011) or equivalent position.

Preferred Qualifications:

• Bachelor's degree in a related field from an accredited college or university AND Two (2) years of professional experience in a human services field Knowledge of community resources.
• Ability to work independently and as a team member.
• Good verbal and written skills.

Requirements/Competencies:

• Must be able to lift 20 pounds.
• Requires long periods of sitting/standing.
• Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
• Candidates for selection must pass a criminal background check (including fingerprinting).
• Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.

Benefits (for qualified employees):

• State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
• Company contributes 7.5% of salary to 401(a) Retirement Plan
• Generous PTO – plus 9 holidays per year – and a paid Cultural/Spiritual/Service Day!
• No employee deduction for Social Security – means more money in your paycheck!
• Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
• Qualified employer for Public Service Loan Forgiveness (PSLF)
• Clinical supervision, training, and continuing education opportunities available
• Flexible hours available, including telehealth from home!

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.