Care Coordinator – Howard County

Pay range: $43,680 – $54,080 per year, based on experience and qualifications Schedule: Full-time, on-site, Monday–Friday, 8:00 AM.– 4:00 PM. Location: Howard County, Maryland (Ellicott City)

VETERANS AND MILITARY SPOUSES ARE STRONGLY ENCOURAGED TO APPLY.

Griswold Home Care for Howard County is a Service-Disabled Veteran-Owned Business and proudly serves our community.

About the Role

We're growing fast, and we need a Care Coordinator who builds care teams, not just fills shifts. Griswold Home Care is hiring a full-time Care Coordinator to manage client intake, caregiver scheduling, and client and family relations for our growing home care agency serving older adults. As our Care Coordinator, you'll be the vital link between our clients and caregivers, ensuring great matches and exceptional care experiences.

Key Responsibilities

• Client & Family Relations: Build meaningful relationships with clients and families, understand their unique needs, and match them with the right caregivers.
• Caregiver Support: Develop strong relationships with our caregiver team and match them with assignments that fit their skills, supporting retention.
• Ongoing Care Management: Conduct weekly check-ins by phone, text, email, and in-person visits to ensure client satisfaction.
• New Client Onboarding: Create welcoming, thorough experiences for new clients joining the Griswold family.
• Digital Lead Management: Follow up on digital leads using our proven "8-touch" process.
• Administrative Support: Maintain compliant client files as directed by the Maryland Department of Health.
• On-Call Support: Provide after-hours support to clients and caregivers on an occasional basis.
• Emergency Client Coverage: Provide direct, hands-on care to clients on occasion to cover caregiver call-outs when no replacement is available.
• Caregiver Matching: Match caregivers to clients based on care needs, skills, availability, location, and personality. Work closely with our recruiting and retention team to communicate coverage gaps and client needs, so we hire and keep the right caregivers.
• Shift Coverage: Fill call-outs and open shifts quickly, including urgent same-day coverage.
• Coverage Balance: Balance coverage and caregiver hours, and keep overtime in check to keep care on track and expenses low, while providing the most consistent coverage possible for clients and caregivers alike.
• Caregiver Orientation: Participate in caregiver orientation and ensure every new caregiver leaves with a shift in hand.
• Registered Nurse Scheduling: Assist the agency RN with scheduling Maryland-required initial RN assessments and quarterly assessments, and brief the care plan quarterly to each client and their family.

The Honest Details

This is fast-paced, people-centered work. Schedules change quickly, and some coverage needs are urgent. You'll work on-site Monday through Friday, 8:00 AM to 4:00 PM, with occasional on-call coverage.

Reports To

This position reports to the Agency Director of Howard County and works with other Griswold agencies in our region to share and adopt best practices.

What We're Looking For

Experience & Education

• Previous experience in home care, human services, healthcare, or a similar field preferred, not required
• Associate degree in human services or a related field preferred, not required
• Experience in administration, logistics, medical, or personnel roles is valued

Essential Requirements

• Excellent verbal and written communication skills
• Proficient with Microsoft Office and comfortable learning scheduling and care management software
• Professional phone manner with high emotional intelligence
• Valid driver's license and reliable transportation during work hours
• Must pass a criminal background check in accordance with Maryland regulations
• Current CPR certification required
• CLEAR PPD (TUBERCULOSIS) TEST REQUIRED
• Ability to lift 50 pounds or more, with or without reasonable accommodation
• Must complete required Maryland state training for Residential Service Agency (RSA) staff after hire

Personal Qualities We Value

• Creative problem-solving abilities
• Highly organized and detail-oriented
• Flexible multitasker with strong time management
• Proactive, with initiative and follow-through
• Positive, professional team player who also works well independently
• Available for occasional evening or weekend hours as needed

Compensation & Benefits

• Salary: $43,680 – $54,080 annually, based on experience
• Bonuses: Performance-based bonuses up to $7,200 annually, paid through monthly, quarterly, and annual incentives
• Weekly pay
• Health, dental, and vision insurance
• Ancillary health benefits
• Company-paid life insurance
• 401(k) with company match
• Paid time off and sick leave
• Holiday pay
• Tuition reimbursement and scholarship opportunities through the Jean Griswold Scholarship Foundation
• Ongoing training and professional development, including company-paid Certified Senior Advisor (CSA) and/or Certified Dementia Practitioner (CDP) certification
• A clear path for growth within a rapidly growing agency

About Griswold Home Care

"Live assured" means enjoying the independence you desire with the peace of mind you deserve. Founded in 1982 by Jean Griswold, we are the nation's oldest non-medical home care franchise, with over 200 locations across 32 states. We've touched the lives of more than 10,000 families by providing compassionate, professional care that lets clients remain in the homes they love.

Our company is built on timeless values of compassion and respect, and we're equally committed to our team members, with competitive compensation, appreciation programs, and opportunities for career growth.

Ready to coordinate care and change lives? Apply today.

Equal Opportunity Statement

Griswold Home Care is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, veteran or military status, or any other protected characteristic under federal, state, or local law. Reasonable accommodations are available upon request.