Care Coordinator, India

Wellthy is seeking a Care Coordinator to join our team and support members and families across Asia Pacific regions by organizing and managing care plans. This hybrid role primarily involves back-end logistical tasks such as finding providers, managing medical bills, making appointments, tracking medications, and vetting facilities and insurance, while also providing opportunities to connect directly with families and caregivers. You will also own a subset of Care Projects to enhance the member experience.

Responsibilities will include:

• Advise, research, coordinate, and execute healthcare-related tasks for members and families, with a focus on the Asia Pacific region
• Understand and be sensitive to the care needs of working families, considering cultural, social, and healthcare system differences
• Continuously learn and contribute to a broader understanding of global service-related areas, especially during peak periods or regional surges in demand
• Support the improvement and localization of Wellthy Guides and Community Resources to reflect regional and cultural nuances
• Collaborate on non-client-specific initiatives, providing feedback and suggestions related to Wellthy’s global products, services, marketing, and guides
• Maintain a subset of care projects and tasks, supporting both on the front lines and guiding members through their care experiences

You’re a great fit if you:

• Have a university degree in Social Work or a healthcare-related profession; advanced degrees are a plus
• Have 5+ years of experience in a healthcare role (Social Work, Patient Advocacy, etc.)
• Are fluent in English and Hindi, Tamil, Urdu, or similar languages
• Demonstrate knowledge of and ability to navigate the healthcare sector, with experience working across global markets and diverse healthcare landscapes
• Uphold strong ethical standards and respect for client confidentiality
• Collaborate well with others and adapt to evolving service experiences
• Have experience developing and facilitating care plans and providing ongoing, hands-on support for complex healthcare situations
• Have experience creating high-touch customer journey experiences
• Are comfortable working remotely and proficient with macOS systems, GSuite, Slack, and 1Password
• Are open to learning, experimenting, and evolving, with curiosity about how technology like AI can support your workflow

Total Compensation

The starting salary for this position is ₹3,60,000-₹5,00,000 annually.

Additional benefits include:

• Remote work environment
• Medical benefits
• Mental health benefits
• Vacation, Sick, and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born or adopted) and pregnancy loss leave

Role Requirements

• Strong internet connection and a private, distraction-free workspace suitable for handling sensitive information

Wellthy is committed to diversity and inclusion and provides equal employment opportunities to all applicants. Reasonable accommodations are available upon request.