Care Coordinator

Care Coordinator

Are you organized, detail-oriented, and passionate about helping people access the resources they need to live healthier, more independent lives? Valley Community Services Board (VCSB) is seeking a Care Coordinator to support individuals receiving Adult Mental Health Case Management services.

In this role, you’ll help individuals navigate representative payee services, manage budgets, resolve benefits-related issues, and access primary and specialty healthcare. You’ll serve as a key connection between individuals, case managers, medical providers, and agency representative payee staff, helping ensure financial and healthcare needs are addressed in a timely and coordinated way.

This position is a great fit for someone who enjoys balancing administrative responsibilities with meaningful service to others. Your attention to detail, communication skills, and ability to keep information organized will help individuals maintain financial stability, access important health screenings, and work toward greater independence.

Why Join Valley CSB?

We offer benefits designed to support your work, well-being, and future:

• Starting pay of $22.89/hour.

• $2,500 sign-on bonus.

• Health insurance starting as low as $40 per month for individual coverage, with family and dependent plans available.

• 14 paid holidays.

• Accrue up to 20 days of paid time off (PTO) per year beginning in your first year, available for use as it is accrued.

• Participation in the Virginia Retirement System (VRS).

• Professional development assistance provided at no cost.

• Regular Monday–Friday schedule, 8:30 a.m.–5:00 p.m.

What You'll Do

• Serve as the primary liaison between individuals receiving representative payee services, their case managers, and agency representative payee staff.

• Conduct initial and annual budget meetings and help individuals develop, review, and update budgets based on their income, benefits, and expenses.

• Monitor representative payee accounts, identify potential financial concerns, and coordinate follow-up when issues arise.

• Track Social Security benefits and insurance status and help resolve benefit-related questions or challenges.

• Prepare and distribute monthly representative payee account reports and support clear communication among everyone involved.

• Provide budgeting guidance and financial education to help individuals build financial stability and independence.

• Conduct annual primary care screenings and coordinate referrals to primary care providers and specialty medical services.

• Track required antipsychotic metabolic screenings and help ensure they are completed in accordance with DBHDS requirements and agency standards.

• Coordinate with individuals, case managers, medical providers, and treatment teams to address healthcare needs and follow up on referrals.

• Request medical records and coordinate their timely entry into the electronic health record.

• Maintain accurate records, track screening completion, and prepare required reports within established deadlines.

• Protect confidential information and follow applicable regulatory requirements and agency policies.

The Impact You'll Have

Managing finances and navigating healthcare systems can be challenging, especially for individuals living with serious mental illness or other complex needs. Your work will help reduce those barriers by supporting financial stability, coordinating essential health screenings, and connecting individuals with the resources and services they need. Through your organization and follow-through, you’ll help the Adult Mental Health Case Management team provide more coordinated, person-centered support.

If you're detail-oriented, collaborative, and motivated to make a meaningful difference in your community, we'd like to hear from you.

Minimum Qualifications

• A high school diploma or equivalent.

• At least one year of experience in administrative support, financial recordkeeping, benefits coordination, healthcare coordination, human services, or a related field.

• A valid Virginia driver's license and an acceptable driving record.

Experience with budgeting, representative payee services, public benefits, healthcare coordination, electronic health records, or spreadsheets is a plus. An associate degree or higher in human services, business, accounting, healthcare administration, or a related field is also preferred.

We're looking for someone who is organized, thorough, communicative, and comfortable working collaboratively with people from diverse backgrounds. Occasional travel, up to 10%, is required.