Care Engineer

The Care Engineer plays a key role in ensuring the stability, performance, and reliability of Nokia Provisioning Center (NPC) and Customer Service Database (CSD) environments. This position provides advanced technical support, partner closely with customers and internal stakeholders, and contributes to continuous service improvement.

• Provide Level 2/3 support for NPC and CSD-related incidents and service requests.
• Diagnose and resolve issues related to NPC and CSD software, hardware, and integrations.
• Perform root cause analysis and implement corrective actions for recurring problems.
• Partner with customers to understand their technical requirements and challenges.
• Provide training and documentation to customer teams for NPC and CSD operations.
• Act as a technical liaison between customers and Nokia R&D teams.
• Work closely with Nokia's global care teams, R&D, and product management teams.
• Prepare detailed reports on incidents, resolutions, and system performance metrics.

You have:

• Bachelor’s degree in Telecommunications or related field with 3+ years of experience in telecom care engineering or related roles.
• Knowledge of Nokia Policy Controller (NPC) and Cloud Signalling Director (CSD) architecture and functionality.
• Proficiency in Linux/Unix operating systems and scripting (e.g., Bash, Python).
• Familiarity with virtualisation technologies (VMware, OpenStack) and cloud environments.
• Understanding of telecom protocols (Diameter, HTTP/2, REST APIs) and 5G core networks

Nice to have:

• Nokia certifications in NPC or related technologies and IP certifications are considered an asset (NRS/CCNA, etc.).
• Experience with Kubernetes, Docker, and microservices architecture.