Care Management Enrollment Specialist (Outbound Patient Outreach)

Make a Difference—One Patient at a Time

Are you an experienced outbound phone professional who enjoys connecting with people, building trust, and helping them access valuable healthcare services? We're looking for a motivated Care Management Enrollment Specialist to join our growing team.

This is a high-volume outbound calling role. You will spend most of your day making outbound calls to eligible patients, educating them about our care management programs, overcoming objections, and enrolling qualified patients into services that improve their health and quality of life.

If you thrive in a fast-paced phone environment and have a proven track record of successful outbound calling, we'd love to hear from you.

Key Responsibilities

• Make a high volume of outbound calls to eligible patients each day.
• Explain the benefits of care management programs in a clear, engaging, and compassionate manner.
• Build rapport quickly and establish trust over the phone.
• Confidently address questions and overcome objections while maintaining a patient-focused approach.
• Successfully enroll eligible patients into care management programs.
• Accurately document all patient interactions in the CRM/EHR.
• Collaborate with nurses and care managers to ensure a seamless patient handoff.
• Consistently meet compliance, productivity, outreach, and enrollment goals