Care Manager-Caregiver Support/Dom Care

Comprehensive Benefits Package • Tuition Discounts • Career Advancement

SOUTHWESTERN PA AREA AGENCY ON AGING

Overall Function:

To provide care management services to consumers receiving services through the Caregiver Support and Domiciliary Care Programs at the Southwestern PA Area Agency on Aging.

Essential Functions:

• Complete comprehensive psychosocial assessments with potential consumers and families to determine program eligibility (both programs) and placement needs (Dom Care only).
• Develops and maintains an individualized service plan (ISP) required for consumer, and oversees that services are being utilized.
• Conducts follow-up visits at prescribed intervals, maintaining regular contact with consumer and provider to ensure mutual satisfaction within program guidelines.
• Provides assistance and counseling to consumers, providers and families ensuring service delivery and social and emotional support and identifying other community resources that consumers may be able to utilize.
• Maintains a current consumer case record, consumer assessments, placement processing (Dom Care only), referrals, updates, contacts, follow-up visits, any problems and the course of action pursued.
• Prepares and submits all required case forms, reports, financial paperwork/documentation, and correspondence in an accurate and timely manner in accordance with program regulations.
• Initiates and maintains contact with appropriate health care providers and human services programs to ensure the protection of the program consumer's rights and benefits.
• Facilitate or assist with monthly consumer support groups, education, recognition events, etc.
• Participates in case conferences, meetings, and trainings as scheduled.
• Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.