Care Manager

Our Care Managers:

• Conduct thorough assessments of patient concerns and expectations, ensuring alignment with Mindful Care processes to enhance patient satisfaction and compliance.
• Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists to meet patient needs and optimize retention.
• Support patients in obtaining medical records, completing necessary forms, managing prescription refills, and accessing GeneSight testing results.
• Secure prior authorizations from insurance companies for medications and services, including Transcranial Magnetic Stimulation (TMS) when applicable.
• Connect patients to the appropriate departments for their inquiries and anticipate the need for emergency interventions when necessary.
• Provide referral information to patients upon discharge from Mindful Care.
• Serve as a liaison between Mindful Care Patient Coordinators, Patient Associates, and psychiatric/therapeutic providers.
• Meet with patients for care management appointments as assigned by providers, addressing patient needs and concerns.
• Document clinical notes for care management and digital evaluations (e.g., medication concerns) and ensure timely submission for provider review and signature within 72 hours.
• Assist with TMS operations when applicable, based on office needs.
• Perform administrative duties and other tasks as assigned by management.

Qualifications

• Required: 3+ years of experience in administrative functions or case management.
• Preferred: Possession of BLS or CPR/First Aid certification.
• Preferred: Experience with Transcranial Magnetic Stimulation (TMS) administration.
• Required: Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
• Required: Associate degree required in social work, psychology or related field; bachelor's degree preferred (experience may substitute for a bachelor's degree).
• Required: Excellent verbal and written communication skills.
• Required: Reliable transportation and home internet access.

Position & Schedule

• Type: Regular Full-time, Non-exempt
• Hours: Monday-Friday, 8:00 AM - 5:00 PM ET (Tuesday will be in office)
• Location Type: Hybrid (1 day in office, 4 days work-from-home)
• Start Date: January 2027

Why Mindful Care:

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• Emphasis on team well-being and support for a diverse and inclusive workplace.
• Company-sponsored events and activities to foster team cohesion and engagement.

Join Mindful Care and be part of a team that values collaboration, patient-centered care, and continuous improvement. Apply today to make a meaningful impact in the lives of our patients and community.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.