Care Manager

General Purpose

The Care Manager provides assistance in identifying client and family needs, gaps in service and assists to ensure those needs are being met.

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties/Responsibilities

• Handles confidential and non-routine information and explains policies when necessary.
• Works independently and within a team on special nonrecurring and ongoing projects.
• Meets with clients and families to de-escalate and resolve client issues.
• Maintains professional demeanor during problem-solving processes with clients and co-workers.
• Accurately, quickly and courteously receives incoming emergency and nonemergency calls.
• Accurately and quickly enters system data for scheduling appointments and coordination of clients and clinicians and documenting services.
• Serve as an information resource to general public.
• Participate in job-related training sessions and seminars.
• Attend required staff meetings.
• Maintain prompt and regular attendance.
• Performs other duties as assigned.