Care Manager Supervisor - MyCare Ohio, CareSource

Reports to: Clinical Manager

FLSA Status: Exempt

Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!

Our Mission:

We provide choices for people to live independently in the place they want to call home.

About Us:

Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.

Candidates we love…

• Self-motivated and compassionate Social Workers (LSWs) and Registered Nurses (RNs) looking to be part of a Best-in Class organization
• Team players who are committed to providing superior service to all they serve
• Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.

What our staff loves about us…

• A generous six-week PTO program and thirteen paid holidays
• A $750.00 investment in professional development through a substantial, annual training funds allotment
• A 401K program with company match
• Paid parking in a covered parking garage
• Medical, Dental, Vision Benefits and so much more…

Position Summary: The MyCare Ohio, CareSource Supervisor oversees a team of care managers, ensuring quality care delivery and adherence to agency standards. Responsibilities include staff supervision, multidisciplinary coordination, care plan review, and support during field visits. The role assists with training, recruitment, and quality assurance initiatives, while also serving as a backup in emergencies. Exercising independent judgment and ethical standards, the Supervisor plays a key role in the effective operation and continuous improvement of care management services.

Job Duties:

• Supervise care managers assigned to team, conducting team meetings and conferring with staff regarding care management problems and procedures.
• May accompany care managers on field visits to provide technical assistance and/or to evaluate appropriateness and quality of care management activity.
• Facilitate decision making/treatment planning among disciplines.
• Assist with and/or facilitate case conferences with other formal service providers regarding care planning and implementation issues.
• Ensure that scheduling permits timely completion of all required client contacts, home visits, reassessments and disenrollment.
• Review care treatment plans to ensure quality and individualized plans are in place for program participants
• Use the computer system to conduct and/or review initial assessments and reassessments as needed.
• Provide coverage for supervisor partners when needed
• Function as a backup care manager in emergencies to ensure delivery of care management services.
• Assist in interviewing of potential assessors, care managers, and case aides.
• Participate in management teamwork to address broad clinical issues, team building, and distribution of work load, referral, and quality assurance issues.
• Provide input and problem solving related to program operations and possible procedural changes.
• Assist in current and retrospective audits of care manager cases
• Assist in development and implementation of training and orientation of care managers and other staff as required.
• Assist in the planning and development of in-service programs and training.
• Perform other related duties as assigned by the Clinical Manager or Director.
• Abide by licensure Code of Ethics.
• This position's primary duty is to perform work directly related to the successful operation of the Agency. Accordingly, the employee must exercise discretion and independent judgment with respect to matters of significance.
• All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts.