Care Quality Business Partner
Job Title: Care Quality Business Partner
Location: Home working (with some travel across Surrey-based services)
Hours: Monday – Friday – 8:30am – 4:30pm – 37.5 hours a week
Salary: £38,190 - £40,260 per annum
Do you want have experience in Care Quality?
Do you share our Core Values?
At Surrey Choices, we put the people we support at the heart of everything we do, inspiring and challenging them to learn, enjoy life and achieve their goals. Our mission is to deliver innovative, sustainable services that enable choice and positive outcomes for the people we support. These services are provided by skilled, engaged and inspired colleagues.
The role:
The Care Quality Business Partner is responsible for driving high‑quality, person‑centred care across the services and taking the lead for developing and embedding a quality culture, designing and implementing systems of work that support that culture change.
The post-holder will lead on quality assurance, continuous improvement, audits, incident reviews, complaints and staff practice development to ensure the service delivers safe, effective, caring, responsive, and well‑led care.
Duties include:
- Care Practice Improvement
- Independent investigation of formal complaints in accordance with Surrey Choices complaints procedure.
- Analyse incidents, accidents, complaints, and near misses—identify evidence-based trends and lead on corrective actions.
- Support the development and review of support plans to ensure they are person‑centred and outcome focused.
- Training and Workforce Development –
- Identify staff training needs through audits, observations, and incident reviews.
- Support with coordination of training on quality, safeguarding, MCA, documentation, and other core topics.
- Support new staff during induction, ensuring they understand quality expectations and standards.
- Designated Safeguard Lead - Lead and coordinate effective safeguarding arrangements for services
- PBS Coordination and Support - Coordinate relevant PBS training across services and ensure that mandatory requirements and any additional service needs are met.
- Leadership and Collaboration
- Act as a strategic partner to the Registered Managers/AOMs/ECMs, leadership tea
- Chair and contribute to Operational Leadership Team meetings, safeguarding reviews, and policy development.
- Quality Assurance and Compliance
- Leading on the implementation and monitoring of quality assurance systems aligned with the relevant regulatory body for the service
- Monitor compliance data, identify gaps, and drive improvements
What we would like you to bring:
- Experience in operational practice and the delivery of services in a care setting
- Ability to understand, manipulate and present data
- Experience in working with families, carers, and external organisations
- Ability to work with and motivate teams
- Ability to effectively support teams and services through change
- Sound understanding of good care and support principles, CQC and SEQF frameworks
- Experience in a position with line management / team leader responsibilities.
When you work with us you will enjoy the following benefits:
- Full training given - career progression encouraged
- 25 days leave plus bank holidays
- £500 refer a friend scheme
- Generous pension and sick pay
- 45p per mile expenses
- Employee Assistance Programme
- Automatic entry into Perkbox benefit scheme
- Employee Recognition Award Scheme
- Subsidised access to a Blue Light Card
- Long service award
When you work with us you will enjoy the following benefits:
We welcome applications from all sections of the community and have an equal opportunities policy. If you need any reasonable adjustments during the interview process, or to undertake the role due to disability, please do not hesitate to discuss this with us.
All offers of employment are subject to satisfactory references and a DBS Disclosure.
For more information, please contact Jackie Doe, Operations Director on 07713479728 or Louise Hayes, Operations Director on 07519 604542.
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