Overview:

Have you ever used RMIT’s Career Connect Service? Do you want to support and help students with the range of career services that students have access to? Join us as a RMIT Career Connect Assistant and be a vital part of helping students build their career knowledge and creating a vibrant campus community!

About Us

At RMIT University, we believe in fostering a sense of community among our students. RMIT’s Career Connect, is a careers hub designed to provide support and guidance. Allowing students to seek help finding and applying for jobs, gain career guidance, have their resume reviewed, prepare for interviews and much more to help them achieve their career goals.

As a Career Connect Assistant, you will contribute to the supportive, and inclusive atmosphere on campus and play a crucial role in helping your peers navigate their career journey.

The Role

This is a fantastic opportunity for a student seeking casual employment throughout the semester. As a Career Connect Assistant, you'll be part of a dynamic team, working both at Career Connect and various university events. You will be responsible for providing student to student assistance for the RMIT Career Connect services. While most shifts will be at the city campus, you may also get the chance to engage with the Bundoora and Brunswick campuses.

Please note: There is no guaranteed hours per week in this role, shifts will be rostered on a casual as needed basis.

Key Responsibilities

• Collaborate seamlessly with other Career Connect team members
• Provide valuable career resources and support to fellow students
• Deliver positive, helpful, and proactive customer service
• Triage students to appropriate services and tools to meet their needs.
• Accurately recording student interactions
• Stay informed about the latest career resources and information
• Assist with accessing RMIT Career Centre services
• Respond to online student enquires and managing the Career Connect inbox.
• Contribute suggestions and feedback for continuous improvement
• Support senior team members and other Careers staff as needed
• Deliver pre-prepared workshops to students on career skills
• Attend training sessions and pre-event briefings

Key Requirements Essential

• Excellent customer service skills, including effective communication
• Ability to work in a team and problem-solve in a fast-paced environment
• Flexible availability to accommodate varying shifts
• Proficiency in using PCs and Microsoft Office software
• Strong organisational and time management skills
• To be eligible for this role, you must have 12 months or more of study to complete at RMIT University.

Key Requirements Desirable

• Volunteering experience
• Have attended a Career Connect session or service during your studies at RMIT
• Enthusiastic about personal learning goals and contributing to team success

Application Process

Please submit a RESUME and a COVER LETTER that address following questions.

1. Describe your experience using a Career Connect service or Tool, what did you learn, and how did it help?

2. Describe a time you delivered or received excellent customer service, use the STAR framework to articulate this.

3. What RMIT Value do you most align with and why?

4. Your approximate availability & graduation year

When writing your cover letter, feel free to use AI tools to help you get started, but make sure you add your own personality, flair and authentic voice so we can get a real sense of who you are.

Need help preparing your application? Join us for a How to Apply workshop before submitting your application. Tuesday July 14th at 3:30pm - Register here

Applications Close:

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.