Career Services Coordinator - Case Manager (Reentry Programs)

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an experienced, self-motivated, and well-organized Career Services Coordinator to provide case management primarily to the reentry population, helping them overcome barriers of employment through career exploration, vocational training, work experience, and post-secondary opportunities tailored to meet the needs of each individual. The ideal candidate is passionate about workforce development and the populations we serve and will be organized, detail-oriented, comfortable working with teams and individuals from diverse disciplines and ethnicities. They will also have great communication, time-management, and organizational skills, and can work well under stress while efficiently juggling various tasks. Overall, this person is reliable and contributes to the achievement of goals for the department and overall organization.

Essential Duties and Responsibilities:

Under the supervision of the Special Projects Coordinator, the Career Services Center Manager, or designee, the Career Services Coordinator – Case Manager (Reentry Programs) will be entrusted with a range of essential duties and responsibilities, including, but not limited to, the following:

• Conducting eligibility assessments to enroll a specified number of participants per contractual stipulations.
• Providing comprehensive case management services to program participants, crafting Individual Service Strategies (ISS) tailored to each participant's needs, and diligently monitoring their progress towards achieving ISS goals.
• Guiding participants in setting and attaining suitable employment objectives, which involves identifying short and long-term goals, overcoming obstacles, assessing occupational qualifications, and devising strategies for goal attainment.
• Facilitating the job search process for participants, including offering guidance on job search materials and skills, facilitating connections with employers, internships, and other relevant short-term training opportunities.
• Collaborating with fellow employment services team members and departments to coordinate various employment-related projects and events.
• Delivering or assisting in the delivery of employment-related and financial literacy classes to program participants, both adult and youth.
• Traveling to various reentry facilities to provide services and workshops.
• Contributing actively to the accomplishment of monthly, quarterly, and annual employment and internship targets.
• Recording participant activities, progress, and outcomes meticulously using client management and tracking systems.
• Ensuring compliance with labor laws, safety regulations, and program requirements relating to various programs/worksites.
• Timely completion and submission of Management Information Systems (MIS) forms per agency guidelines and procedures, where applicable.
• Collect, review, and process participant timesheets and assist with distribution of participant paychecks or payroll-related documentation in accordance with program procedures.
• Assisting in coordinating volunteer recruitment efforts and planning employment-related events.
• Keeping abreast of career development models and labor market trends to ensure that workforce development approaches and curricula remain innovative and effective.
• Undertaking any additional duties of a similar nature or level as required.