Career Support Manager (BGC Taguig) | Onsite
Working Setup:
- 100% Onsite (BGC Taguig)
Work Hours:
- 11PM to 8AM
Responsibilities:
- Team Leadership: Inspire and guide your team to success by leading, coaching, and nurturing their growth. Set ambitious KPIs, drive performance, and conduct insightful reviews while empowering your team to reach their full potential.
- Operations: Lead daily operations with precision, driving placement success, top-notch quality, and peak productivity. Track key metrics, tackle escalations head-on, and continuously refine processes for exceptional results.
- Engagement & Account Management: Guide job matching and boost candidate preparedness; nurture strong client relationships; expertly handle escalations; and consistently deliver top-notch service.
Requirements:
- Bachelor's Degree required (or High School diploma with solid professional experience for at least 5 years)
- Excellent English communication
- At least 8 years experience in contact center/customer care
- At least 3 years tenure in Supervisory role
- Proven experience in account management or as a Client Services Manager is required.
- US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
- Experience managing KPIs, reporting, and operational workflows.
- Excellent communication and stakeholder management skills.
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?