Cargo Claims Adjuster - Houston, TX

YOUR ROLE

Administration of the claims management process related to all cargo claims, domestic international and contract logistics and assist with other related duties as needed. Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Utilize knowledge of Excel/database analytics to assist in pricing Receive and review claims for accuracy and data completion.
• Administer reserves as per applicable contract.
• Investigate claim and document file in preparation for settlement and/or declination.
• When applicable, prepare settlement authorizations and presentation for approval and follow-up for closure with upper management and/or insurance company.
• Act as a resource to defense attorneys in litigation process.
• Conduct research and other activities for legal defense matters.
• Act as a liaison between the company and the insurance carrier on large occurrences.
• Work with other departments to gather information on large occurrences.
• Develop and generate detailed management reports.
• Work with the finance department to align current reserves.
• Serve as a resource to station management on claims handling issues.
• Maintain effective means of communication with station and corporate management regarding significant or material high dollar claims.
• Obtain continuous status reports from claimants regarding their claims.
• Perform other duties as assigned.

WHAT ARE WE LOOKING FOR?

• High School Diploma or GED required
• Bachelors’ Degree in Business Administration or Risk Management or equivalent combination of work experience and education, preferred
• Two-year related experience
• All Lines Adjuster License
• Ability to read, analyze, and interpret customers contracts, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Demonstrated technical expertise and product specific knowledge.
• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, customers, vendors and employees.
• Strong analytical and problem-solving skills, detail oriented, with strong mathematical, logical, analytical and financial analysis skills.
• Demonstrated skill in the creation of spreadsheets and complex reports.
• Ability to manage complex or emotional client, vendor or employee situations promptly and professionally meeting commitments for service and assistance and maintain stable performance under pressure or opposition.
• Ability to exercise professional judgment, diplomacy, patience and discretion in dealing with sensitive, confidential information.
• Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions. Skilled in exploring alternatives and positions to reach outcomes that gain all parties’ support and acceptance.
• Utilize reliable, consistent research and follow-up skills.
• Strong interpersonal skills and the ability to interact and build strong working relationships with all levels of the organization, vendors, third party and/or ancillary service providers. Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
• Make customers and their needs a primary focus of one's actions, developing and sustaining productive relationships.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.