Cargo Operations Manager (1948)

General Purpose of Job:

The Cargo Operations Manager is responsible for overseeing the daily cargo operations ensuring safe, organized, and efficient handling procedures. The Cargo Operations Manager is to ensure adherence to cargo handling instructions and implement continuous improvement initiatives to optimize operational performance, plan processes and ensure adherence to SOPs. The role is also responsible for the strategic planning and management of people and will work closely with the operations and training supervisors to schedule, train and employ team members while maintaining a healthy, safe, and productive work environment.

Duties:

• Responsible for the day-to-day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met
• Provide day-to-day leadership and direction to deliver consistent, safe, reliable operations and service
• Lead and direct all warehouse operations
• Correspond with customers regarding pickup and deliveries, accept payments and process refunds where necessary
• Lead and conduct shift briefings with subordinate supervisors and employees
• Comply with and ensure accountability for Company policies and procedures related to customer service standards, ramp, safety, and security procedures
• Ensure a culture that promotes safety through daily observations, shift briefings, routine audits, monthly safety meetings, training, and documented safety procedures
• Conduct incident investigations to determine root causes
• Manage, review and conduct discussions with direct reports and organize time and attendance, PTO, scheduling, and managing overtime
• Oversee and ensure timely and proper maintenance of building and office infrastructure as well as GSE equipment
• Maintain a professional, organized and clean work environment
• Develop and maintain good relations with customers and airport authorities
• Willingness to perform other duties as requested or assigned