Cargo Services Agent

We are pleased to announce an incredibly exciting opportunity to join the Qatar Airways Cargo Team in Tunis, Tunisia as a Cargo Services Agent. This new position will offer the successful candidate a unique opportunity to provide cargo operations and customer service functions including interaction with customers and GHA for both import and export cargo. As a Customer Service Agent you will Identify needs and improve cargo service and operational performance for the station.

Key Responsibilities include:

• Liaise with local Ground Handling Agents and with Head Office Cargo department to ensure/enhance a high quality service provided by QR both import and export.
• Support IMPORT customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
• Flight planning with maximum utilization of the flight capacity, control and operation export & import.
• Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
• Coordinate with customers/Cargo Claims Supervisor at Head Office, handling of discrepancies at stations and in all administrative issues related to stations.
• Strict control and administration of ULD stock and cargo stationary in coordination with the GHA.
• Disseminate all cargo related information for updating customers regarding customs, governmental and health authorities’ rules and to HO to comply with regulations and to avoid penalties, destruction, etc.
• Ensure that notifications are sent officially on cargo arrival information, to Freight forwarders/ agents/ direct customers to ensure the cargo does not stay under airlines custody for long period, avoid damages and for space availability at the warehouse.
• Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.
• Provide support to finance pertaining to invoicing / follow-ups to comply with finance policies and in meeting deadlines.
• Assist in facilitating coordination between IATA / CASS and cargo offices within the station / region to ensure efficiency in billing and settlement processes.
• Assist station in-charge in handling CAMS violation / Finance reconciliation queries and shipment verification.
• Perform other department duties related to his / her position as directed by the Head of the Department.