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DCAC

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Case Coordinator

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The Dallas Children's Advocacy Center is seeking an experienced Case Coordinator for the MDT Department.

GENERAL DESCRIPTION:

The Case Coordinator is responsible for reading statewide CPS (child protective services) intakes and facilitating collaborative relationships with partner and community organizations and for leading efforts to ensure a coordinated and timely response to child abuse investigations.

ABOUT DCAC: The mission of the Dallas Children's Advocacy Center is to improve the lives of abused children in Dallas County and to provide national leadership on child abuse issues. DCAC is a non-profit organization and the only agency of its kind in Dallas County, working in agreement with public and private agencies to investigate, prosecute, and provide healing services for child abuse
cases in Dallas County. We reduce the victimization of the child, remove barriers to investigation and treatment, and enhance criminal prosecution with our distinctive multidisciplinary and united approach to these complex and severe cases, all at no cost to our clients. Each year, DCAC serves over 13,000 children and their non-offending family members.

We are a national and international leader in the Children's Advocacy Center movement, recognized
for our expertise in the identification, investigation, and prosecution of child abuse cases; cutting edge clinical services and programs for the victims and their non-offending family members; and our community and professional training programs.

Essential Duties and Key Responsibilities:

  • Receives and reviews statewide intake referrals of abuse and neglect daily and as assigned and confirms that intakes meet the coordination criteria.

  • Contacts the investigative partners, i.e., CPI (Child Protection Investigation) and (LE) Law Enforcement to ensure connections are made with the goal of securing a forensic interview for the client.

  • Responsible for ongoing, regular contact with partners, which includes CPI and LE, to ensure the partners are connected and working towards obtaining the forensic interview for the client.

  • Builds relationships with investigative agencies and associated service providers via phone, email or in-person on a monthly basis.

  • Ensures all identified cases meeting the criteria are entered into the Apricot 360 client database in an accurate and timely manner.

  • Receives and responds to crisis calls (on a rotating basis) from referral services and initiates protocol response for the CST (child sex trafficking) HRY (high risk youth) cases.

  • Routinely communicates with DCAC programs and supports a cohesive and collaborative client experience by offering case coordination efforts and support.

  • Attends MDT staffings on and off-site as requested.

  • Responsible for routing the statewide intake referrals of abuse or neglect which entails determining if the youth’s case meets the specified criteria for the Multi-disciplinary Team collaborative approach.

  • Works a rotating, on-call schedule, including nights and weekends for CST/HRY cases.

  • Follows MDT department policies and procedures.

Other Duties:

  • Attends and participates at DCAC’s annual Crimes Against Children conference in the capacity of a volunteer or participant to attend classes.

  • Participates and actively attends supervisory meetings and team meetings.

  • Attends and participates in agency staff meetings.

  • Participates in special events for children and families.

  • Other duties as assigned.

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