Case Management & Data Analytics Officer (Outram)
Posted Updated 3
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Summary
Handles public enquiries, assesses appeals, and coordinates with agencies to resolve cases while supporting CRM/AI projects and data analysis tasks.
Key Responsibilities:
- Handle public enquiries and assess appeals relating to government schemes.
- Liaise with government agencies to coordinate case resolutions.
- Manage complex cases and prepare clear documentation and reports.
- Support process improvement and CRM/AI enhancement projects, including data analysis and Retrieval-Augmented Generation (RAG) initiatives.
- Analyse service data, prepare performance reports, and provide administrative support.
Requirements:
- Relevant experience in case management, customer service, or public sector administration.
- Experience coordinating with multiple stakeholders and government agencies.
- Strong analytical, communication, and problem-solving skills.
- Basic Python programming knowledge and familiarity with regular expressions.
- Experience in reporting, data analysis, and presenting insights is an advantage.
Duration/working hours:
1 year contract (Aug 2026 to Aug 2027)
42 hours per week
** We regret to inform only shortlisted candidates will be notified.