CASE MANAGEMENT SUPERVISOR

IMPACCT Brooklyn is seeking a skilled and compassionate Case Manager Supervisor to lead our Case Management team in delivering exceptional services to clients. In this role, you will ensure that all case management activities meet professional standards, fulfill the requirements of our funding partners, and reflect the organization’s mission and values. You will manage program staff at two supportive housing buildings, provide guidance and supervision to the team, and share responsibility for day-to-day program operations. The ideal candidate will possess strong clinical and organizational abilities, excellent communication skills, and proficiency with basic computer applications. Experience working with multiple agencies and a strengths-based, hopeful approach to supporting individuals with persistent mental illness are essential. This position reports directly to the Director of Supportive Housing and offers an opportunity to make a meaningful impact on our clients' lives and the quality of our programs.

Essential Duties and Responsibilities

• Ensure delivery and documentation of Case Management services in compliance with professional standards, funding requirements, and agency policies.
• Supervise direct reports, oversee internal and external reporting, and ensure the quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
• Provide on-site supervision at Gibb Mansion Residence and Lexington Senior Residence.
• Lead and monitor clients through the intake, orientation, and assessment process to identify service needs.
• Develop mutually agreed-upon service plans with clients and monitor progress through case conferences, staff meetings, and regular reviews.
• Responsible for the completion of annual psychosocial assessments and reassessments for all program clients.
• Maintain accurate, confidential, and timely documentation of all case management activities.
• Develop and maintain positive relationships with clients, agency partners, community resources, and state/city liaisons.
• Provide crisis intervention and substance abuse consultation, training, and case conferencing to the social service team as needed.
• Actively participate in interdisciplinary case conferencing and maintain strong collaboration with social service staff to recommend best practices.
• Work with direct reports to create an annual calendar of recreational, social, educational, and skill-building activities that promote client inclusion and integration.
• Collaborate with the Director to coordinate and supervise the daily operations of the Social Service Department.
• Assist in developing and implementing departmental plans, goals, and budgets; monitor expenses as required.
• Participate in job-related training and other duties as assigned.