CASE MANAGER (2908)

Job Scope: As a Case Manager working with Bronx Family Network in a DHS shelter within NYC, your role is to provide comprehensive support to residents, including needs assessment, case management, and crisis intervention. The Case Manager also plays a crucial role in connecting clients with community resources and advocating for their well-being. As a Case Manager, you will be responsible for setting clear, measurable goals and fostering a supportive, empathetic relationship with clients based on trust and accountability. You will help clients address their needs and transition to permanent housing through direct service or referrals.

Duties and Responsibilities:

• Conduct assessments to determine client needs, develop individualized Independent Living Plan (ILP), and provide ongoing case management support.
• Conduct weekly/bi-weekly ILP with clients, and document meetings in CARES within 48 hours.
• Conduct weekly/bi-weekly unit inspections and document/upload into CARES.
• Check and respond to work-related emails daily to ensure timely communication and awareness of important updates, assignments, and organizational notices.
• Assist and accompany clients with housing search, viewings, job search, opening their PA case, and documenting in CARES.

• Maintain written and oral communication of incidents per policies in CARES.
• Ensure accurate and timely documentation of client information, including intake forms, progress notes, and other relevant records.
• Connect clients with appropriate community resources, such as housing, healthcare, and social services, while advocating for their needs.
• Educate clients on topics such as budgeting, landlord-tenant relations, and healthy living practices.
• Adhere to shelter policies, DHS and OTDA regulations, and reporting requirements.
• Work closely and effectively with shelter staff and other service providers and clients to ensure coordinated care.
• Manage a caseload of 20-25 cases and keep accurate and up-to-date records of all cases assigned.
• Assist client with referral to medical/ human services provider in the community.
• Performs general administrative functions such as answering phones, and emails, completing reports, and professionally serving food.
• Report any problems to the shelter director.
• Perform other related duties as assigned or requested by the shelter director.

Compliance and Employment Statement:

BXFN is an equal-opportunity employer. This job description is not a contract and may be modified at the organization’s discretion.