Case Manager (34896)
Schedule: Sunday – Thursday or Tuesday – Saturday, hours are typically 8am to 5pm but could vary at times
Why You Will Love Working With Us!
At Pasadena Villa, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions.
Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Service, and Collaboration. We are committed to our team and our team is committed to our clients!
Pasadena Villa Great Lakes is a residential psychiatric facility located in Battle Creek, Michigan. Our campus provides a beautiful modern aesthetic in a therapeutic environment, ideal for healing and recovery, including areas for reflection, outdoor walking trails, a pond water feature, and a state-of-the-art wellness and fitness center.
What we offer:
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education and Certification
- Multiple Health Plan Design Options Available
- Flexible Dental and Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life and ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, and DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
Position Summary
The behavioral health Case Manager is a core member of the collaborative care team that includes therapists, psychiatrists, and ancillary support staff. The Case Manager's overall responsibility is to support client care.
Relationships and Contacts
Within the organization: Maintains frequent and close working relationships with the Executive Director, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.
Outside the organization: Initiates and maintains strong professional relationships with clients and families, clinical providers, referral partners and vendors, as needed.
Position Responsibilities
Essential Responsibilities
- Supports the needs of clients throughout the treatment process, to include administrative support.
- Supports the admissions process, to include client orientation.
- Supports business office functions related to payment collections and records maintenance.
- Greets clients at the beginning of the day, running morning intentions group with clients.
- Provides a high level of customer service to clients, families, and clinical partners throughout the treatment process.
- Follows up with all clients after leaving treatment on a regular basis, ensuring access to needed resources are offered.
- Manages issues related to FMLA, EAP, Disability, Legal, Financial, Personal Therapy, etc.
- Coordinates communication with clinical partners in facilitation of admissions process and ongoing client care.
- Provides group facilitation, as needed, and directed by clinical leadership.
- Supports clinical team with group/schedule coordination, discharge planning, and records maintenance.
- Supports client communication and feedback initiatives, to include satisfaction surveys and Google Reviews.
- Helps schedule medical and provider appointments while in treatment.
- Supports and participates in interdisciplinary meetings.
- Coordinates support groups as needed.
Additional Responsibilities
- Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
- Conducts chart audits following program policy timelines, as requested.
- Consistently arrives to work on time, rarely missing scheduled shifts, and promptly notifies supervisor when absent.
- Demonstrates an ability to adapt to changes in the facility function, management styles, and facility routines.
- Reads, understands, adheres to, and models all company policy statements on ethics, conduct, and conflict of interests.
- Adheres to facility policies, procedures, rules, and regulations, implementing regularly.
- Maintains positive attitude and acts as a team player with others on the treatment team.
- Attends and completes all training within assigned time frames as required by the facility.
- Performs other duties as assigned.