Case Manager (53512)

Position Summary:

The Case Manager is responsible for case management duties assigned to clients enrolled in Sanctuary programs or residing in shelter facilities inclusive, but not limited to coordinating client cases, placement and evaluation, supportive processing, individualized program planning, advocacy/interagency coordination, and crisis intervention. The Case Manager ensures that comprehensive, consistent and cohesive services are provided to residents in Sanctuary programs. The Case Manager is also responsible for the development and implementation of the client’s Individual Service Plan (ISP) as well as coordinating and implementing activities to achieve them within the client system. In addition, the Case Manager is responsible for contributing to program development that will enhance the overall services provided by the organization. The Case Manager is responsible for all duties and responsibilities herein as well as other duties as assigned by the Program Manager.

Essential Job Functions:

• Work closely with Program Manager in implementing and reinforcing the Individual Service Plan approach (ISP) using positive messages, home visits, communication and problem-solving skills. Provide referral services for clients and family to appropriate services and community resources for outreach, education and community services;
• Evaluation through the need of client information referring party; oversee and provide intake and program orientation for the client and family members including, but not limited to assessment of functioning, appropriateness of intervention, development, implementation and ongoing review of the client’s ISP/Individual Service Plan;
• Identify presenting problems and long-term issues of client’s cases while continuously assessing the dynamics of the client system as the case progresses;
• Provide one-on-one supportive processing for the client and facilitate weekly process groups (individual and family) and other psycho-educational groups as needed; provide aftercare services for clients who have left the program as an additional source of support;
• Provide and is available to perform crisis intervention 24 hrs./day for clients in the residential facility and available for consultation by staff on client related issues;
• Serve as an advocate/liaison for youth and families at court, school, and team meetings and with other collateral agencies regarding programmatic issues;
• Conduct all necessary administrative functions including ensuring client completion, maintenance and submission. Ensure availability of documents for files and report all related issues to the Program Manager;
• Collect and compile all statistical information to include: RHYMIS, master data collection, program highlights, client suggestions, parent services and individual sessions as well as outside agency information;
• Represent the organization in various committees, task forces, and conduct community awareness activities promoting program services as assigned;
• Coordinate transportation needs of the clients with residential staff and provide transportation for clients to appointments and other destinations, when necessary;
• Contribute to the development and enhancement of programs to better meet the needs of the client;
• Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation; and
• Perform any other duties as assigned.