Case Manager
ACTION-Housing Case Manager
As Pittsburgh’s largest non-profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self-sufficient lives. Since 1957, we’ve assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.
JOB SUMMARY
Position will work with both Rapid Re-Housing and Permanent Supportive Housing Program (as needed). MyPlace offers up to 24 months of Rapid Re-Housing for homeless youth and youth aging out of foster care. Permanent Supportive Housing works with homeless youth who have a dual diagnosis. Case Managers will engage in intensive case management services with their clients to help guide them to achieve self-sufficiency and permanent housing.
- Provide case management duties including school, employment, referrals
- Maintaining a physically and emotionally safe environment
- Meet with clients in their units, in the office, and out in the community several times a month
- Developing and maintaining positive relationship with clients
- Help to secure housing for program participants by visiting apartments throughout the Pittsburgh area and ensuring their cleanliness and safety
- Completion of the HMIS assessment on new clients within program time frames and update assessments as client’s information changes
- Develop, monitor, and revise client goal plans
- Develop a discharge plan to include a two-month aftercare plan services for program graduates
- Maintain and update all clients’ files per regulations under DHS regulations
- Document activities of casework and interaction with clients through written case notes
- Help in moving participants into their apartments
- Teach and model independent living skills
- Creating an inspiring team environment through open communication
- Agencies
- Establish/maintain relationships with agencies in Allegheny County.
- Establish/maintain relationships with other service providers as needed to discharge job responsibilities.
- Reports
- Help prepare all reports as required by funding agencies.
- Other duties as assigned.
- Bachelor’s Degree in Social Services preferred
- Prior experience working with youth is required
- Demonstrate the ability to connect meaningfully with young people from a wide range of backgrounds
- Communicate clearly, respectfully, and effectively
- Demonstrate a strong and consistent commitment to the goals and values of the program
- Work collaboratively and contribute positively within a team environment
- Approach challenges with perseverance and a solutions‑focused mindset
- Adapt readily to changing needs, environments, and expectations
- Maintain strong organizational habits and attention to detail
- Exhibit empathy, compassion, and genuine care for others
- General office environment
- Physical strength to manipulate light to medium weight materials weighing 10 to 15 pounds on a regular basis
- Significant local travel
- Occasional evening and weekend hours
- Maintain a physically and emotionally safe environment