Case Manager - Adult Employment Services

Are you passionate about helping adults achieve meaningful employment, financial stability, and greater independence? The Employment Services Case Manager plays a vital role in helping individuals overcome barriers to employment, develop career goals, secure and maintain meaningful employment, and build a foundation for long-term economic stability.

The Employment Services Case Manager provides individualized employment coaching, career guidance, case management, and practical support to help adults identify their strengths, explore career opportunities, develop job readiness skills, obtain employment, and advance in the workforce. This position takes a relationship-centered, strengths-based approach, meeting individuals where they are and helping them build the skills, confidence, and resources needed to achieve their employment and personal goals.

The Case Manager works collaboratively with participants to develop individualized employment and service plans, address barriers to employment, connect individuals with workforce development and educational opportunities, and provide ongoing support throughout the employment process. Services may also include assistance with financial literacy, housing, transportation, childcare, parenting support, community resources, and other needs that impact employment and overall stability.

The ideal candidate is compassionate, resourceful, and committed to helping adults recognize their potential, achieve career goals, overcome barriers, and become more financially secure and self-sufficient.

Position Responsibilities

Under minimal supervision, the Employment Services Case Manager will:

Employment Coaching and Career Development: Work individually with participants to identify employment interests, strengths, transferable skills, career goals, and opportunities for career advancement. Provide coaching and guidance to help participants develop realistic employment goals and individualized action plans.

Employment Readiness: Assist participants in developing essential job readiness skills, including resume preparation, completing employment applications, interviewing techniques, professional communication, workplace expectations, time management, problem-solving, and conflict resolution.

Job Search and Placement Assistance: Support participants in identifying employment opportunities, navigating job search platforms, preparing for interviews, connecting with employers, and pursuing opportunities that align with their skills, interests, and career goals.

Employment Barrier Reduction: Identify and assist participants in addressing barriers to employment, including transportation, housing instability, childcare, education, financial challenges, legal concerns, behavioral health needs, and other circumstances that may affect their ability to obtain or maintain employment.

Employment Retention and Advancement: Provide ongoing coaching and follow-up after job placement to promote employment stability, workplace success, job retention, and career advancement. Assist participants in navigating workplace challenges, developing professional skills, and identifying opportunities for growth.

Manage an Active Caseload: Maintain regular contact with participants, monitor progress, assess ongoing needs, and provide individualized support to help individuals achieve their employment, financial, and personal goals.

Develop Individualized Service Plans: Collaborate with participants to identify strengths, needs, and goals; develop individualized employment and service plans; establish measurable objectives; review progress; and recommend case closure in consultation with a supervisor when appropriate.

Provide Hands-On Support: Assist participants with navigating life challenges that may affect employment and overall stability, including crisis intervention, advocacy, budgeting, housing, transportation, childcare, and accessing community resources.

Promote Financial Stability and Independence: Provide education, coaching, and referrals related to financial literacy, budgeting, income management, and other resources that support economic mobility and long-term self-sufficiency.

Coordinate Workforce and Community Resources: Establish and maintain relationships with employers, workforce development agencies, career centers, educational institutions, vocational training programs, and community organizations to expand employment and training opportunities for participants.

Promote Personal and Family Well-Being: Provide supportive guidance, education, and referrals that empower participants to build healthy relationships, strengthen family stability, develop positive parenting skills when applicable, and balance employment responsibilities with personal and family needs.

Maintain Quality Documentation: Complete accurate, timely, and thorough documentation of employment activities, participant progress, job readiness services, referrals, job placements, employment retention, and other services in accordance with program, funder, agency, and credentialing requirements.

Monitor Employment Outcomes: Track participant progress toward employment goals, including job readiness milestones, training participation, job placement, employment retention, wage progression, and other required program outcomes. Maintain regular follow-up to assess progress and identify additional support needs.

Collaborate with the Care Team: Participate in team meetings, share participant progress, and contribute recommendations regarding service needs, employment barriers, and changes in participant status.

Facilitate Learning and Growth: Provide participant education and facilitate group programming related to employment readiness, career development, financial literacy, life skills, and other topics that support employment success and personal growth.

Ensure Quality and Compliance: Follow professional standards, agency protocols, applicable regulations, and program guidelines to ensure safe, effective, equitable, and participant-centered services.

Professional Development: Complete all required agency, accrediting body, and funder training.

Other Duties: Perform other duties as assigned.

Additional Prevention Responsibilities

For positions assigned to school-based or community programs, up to approximately 30% of annual work time may be dedicated to prevention services, including:

Education: Deliver engaging group and individual educational programming on Mental, Emotional, and Behavioral (MEB) health, Social-Emotional Learning (SEL), coping skills, career exploration, employment readiness, and related topics to students, adults, families, educators, and community members.

Information Dissemination: Share educational materials, employment resources, career development information, and community resources related to MEB health, workforce readiness, and family well-being through school, family, and community events.

Environmental Strategies: Participate in Positive Behavioral Interventions and Supports (PBIS) initiatives and collaborate with community coalitions to promote prevention-focused policies and supportive environments.

Community Collaboration: Partner with schools, employers, workforce development organizations, community organizations, and other agencies to coordinate and strengthen prevention, career readiness, and employment initiatives.

Problem Identification and Referral: Help identify the needs of individuals, families, and community members through screening and assessment, connecting individuals with appropriate behavioral health, employment, education, and community resources.

Promoting Positive Alternatives: Encourage participation in healthy, positive activities that strengthen protective factors, promote educational and career development, reduce risk-taking behaviors, and foster meaningful connections with families, schools, peers, employers, and communities.

Required Knowledge, Skills, and Abilities

The successful candidate will demonstrate:

• Knowledge of or ability to learn employment services, workforce development principles, job readiness strategies, career exploration, and employment retention practices.
• Ability to provide individualized employment coaching and support individuals in identifying and achieving career and economic stability goals.
• Understanding of common barriers to employment and the ability to identify appropriate resources and strategies to address those barriers.
• Ability to establish and maintain professional relationships with employers, workforce development agencies, educational institutions, and community partners.
• Strong organizational, planning, and time management skills, including the ability to manage an active caseload and meet program deadlines.
• Excellent verbal and written communication skills.
• Ability to build rapport and work effectively with individuals from diverse backgrounds and life experiences.
• Strong problem-solving skills, sound judgment, and the ability to manage multiple responsibilities while prioritizing competing needs.
• Ability to work independently while also contributing effectively as part of a collaborative team.
• Comfort using technology, employment search platforms, and electronic service documentation systems.
• Basic computer proficiency, including Microsoft Word, Outlook, Excel, Teams, and PowerPoint.

Job Requirements

• Associate degree in behavioral science, human services, social services, workforce development, or a related field, or equivalent work experience as permitted or required by applicable regulatory bodies.
• Experience in case management, employment services, workforce development, career coaching, job readiness, or a related human services field preferred.
• Valid driver's license and current automobile insurance.
• Ability to meet applicable agency and program requirements.

Essential Functions and Physical Demands

The physical demands described below represent those necessary to perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities.

Positional Requirements

• Driving as required by assigned job responsibilities.
• Occasional standing and walking.
• Occasional to frequent sitting.

Gross Mobility

• Rare climbing or crawling.
• Infrequent balancing, stooping, kneeling, or crouching.
• Frequent to constant reaching and handling.

Sensory Requirements

• Rare tasting or smelling.
• Infrequent use of color vision.
• Occasional use of far visual acuity, depth perception, and field of vision.
• Frequent use of near and midrange visual acuity and visual accommodation.
• Frequent to constant talking.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.