Case Manager

Case Manager

RLC-SUMNER,WA

We are a nationwide network of addiction treatment centers providing evidence-based care for substance use disorders and co-occurring mental health conditions. Through individualized treatment and a full continuum of care, we help clients build the skills, confidence, and foundation needed for lasting recovery and a healthier, more fulfilling life.

About the Role

As a Case Manager, you are responsible for helping clients manage the practical side of their lives so they can focus on treatment. From admission through discharge, you will be a consistent point of contact for your clients, identifying their needs, communicating with the treatment team, and coordinating the outside pieces that get in the way of recovery, such as court dates, family communication, finances, housing, transportation, and employment. You will also conduct initial needs assessments, keep timely and accurate documentation of every case management interaction, and support discharge and aftercare planning, including referrals to sober living, outpatient, and step-down programs.

This is a hands-on role that touches every level of care. You will work with detox, residential, and IOP clients, coordinate therapy, medical, and psychiatric appointments, provide warm handoffs as clients move between levels of care, and facilitate psycho-educational groups as needed. You will take part in weekly clinical team meetings under the oversight of the Clinical Director, support intake and admissions, and serve as a resource to families looking for guidance and referrals.

Key Responsibilities

• Monitor and document client progress throughout the course of treatment.
• Engage with clients upon admission and maintain consistent support through discharge.
• Provide individualized support under the direction of the primary therapist and clinical team.
• Identify client needs and communicate pertinent information to the treatment team.
• Assist clients with financial responsibilities (e.g., bill payments), family coordination and communication, educational and vocational concerns, legal appointments and court dates, referrals to sober living, outpatient, or step-down programs, and housing, transportation planning, and employment resources.
• Conduct weekly check-ins with IOP clients to assess progress and identify needs.
• Schedule and coordinate IOP-related services including therapy, medical, psychiatric, and ancillary appointments.
• Maintain communication with IOP providers to ensure client participation and progress.
• Support clients transitioning into or out of IOP care, including warm handoffs to new providers.
• Work with residential clients to address ongoing outside needs (appointments, court dates, family issues, schooling, etc.).
• Coordinate and track all residential client appointments and ensure appropriate staff are informed.
• Assist with discharge planning in collaboration with the clinical team.
• Provide case management for overflow detox clients as assigned.
• Conduct initial needs assessments for detox clients and coordinate immediate services (e.g., medical follow-up, family communication).
• Ensure detox clients receive appropriate information and referrals as they transition into the next level of care.
• Coordinate and manage all case management services for each client, ensuring consistency and follow-through.
• Maintain timely and accurate documentation of all case management interactions.
• Participate in weekly clinical team meetings and receive oversight from the Clinical Director.
• Facilitate psycho-educational groups as needed.
• Manage the processes related to the pre-admission, intake, and admission of new clients.
• Design and improve quality assurance, patient experience, and performance measures.
• Coordinate with families of patients to arrange for supplies, funds, or resources for clients.
• Provide support for families of patients in the form of advice, resources, and referrals.

Qualifications

• High school diploma.
• A valid driver's license and a clean driving record.
• Strong interpersonal skills.
• Case management experience.
• Knowledge of all Microsoft Office applications including, but not limited to, Word, Excel, PowerPoint, and Outlook.
• Versed in the use of Electronic Medical Records.
• Pass a pre-employment background check and drug screening.

Preferred Qualifications

• Experience and knowledge in the field of Substance Use Disorders.
• Versatility, flexibility, and willingness to work with constantly changing priorities.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Career Growth Opportunities