Case Manager

The Case Manager at America’s Rehab Campus (ARC) provides comprehensive case management and coordination of care for clients in residential, detox, and/or outpatient programs. The Case Manager works collaboratively with the multidisciplinary team to ensure continuity of care, advocacy, discharge planning, and linkage to community resources in alignment with individual treatment plans and recovery goals.

DUTIES AND RESPONSIBILITIES:

• Develops, implements, and monitors individualized case management and service plans in collaboration with clients and treatment teams.

• Coordinates all aspects of care including medical, psychiatric, social, housing, employment, and aftercare services.

• Maintains frequent and meaningful contact with clients to ensure progress toward treatment and discharge goals.

• Conducts assessments of client needs and barriers to treatment, documenting findings clearly and promptly in the electronic health record (EHR).

• Collaborates with therapists, nurses, behavioral health technicians, peer supports, and physicians to ensure integrated care delivery.

• Facilitates discharge planning, ensuring clients have appropriate referrals for continued treatment, housing, and support services.

• Ensures accurate and timely documentation of all services, contacts, and case notes per agency, AHCCCS, and Joint Commission standards.

• Communicates effectively with external partners such as probation officers, courts, family members, and community agencies, ensuring client consent and HIPAA compliance.

• Assists clients in obtaining identification documents, benefits, employment, and community support resources.

• Participates in multidisciplinary team meetings and clinical staffing discussions to advocate for client needs.

• Provides crisis intervention and coordination of emergency services when necessary.

• Tracks and reports on client progress, discharge outcomes, and service utilization.

• Maintains professional boundaries and always adheres to ethical and confidentiality standards.