Case Manager - ARCHES Redwood Crossings - Day

OUR MISSION: MWVCAA invests in people and their futures to reduce the impacts of poverty.

OUR VISION: We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Case Manager. This position is located at a Permanent Supportive Housing (PSH) program that provides affordable and stable housing to people who experienced chronic homelessness. Your main responsibilities will be meeting with residents one-on-one to perform needs assessments, develop support plans, and identify resources that will help support each resident based on assessments. The Redwood Crossing Case Manager will coordinate and maintain a healthy relationship with other community providers in order to ensure each resident gains access to the services that they need. This team offers a lot of growth opportunities and professional development through hands-on experience.

Monday to Friday. Day Shift. Flexibility Required.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED.

• Two years of social service experience.

• Knowledge of/or experience with: the principles of coordinated assessment, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.

• Equivalent combination of education and experience may be accepted.

CERTIFICATES, LICENSES, REGISTRATIONS

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.

• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Basic Life Support/First Aid Certification is required within first 30 days of hire.

• Food Handler's Card or ability to obtain within 30 days.

• Candidate must pass pre-employment and random drug/alcohol screenings.

KNOWLEDGE, SKILLS, AND ABILITES

• Basic proficiencies in computers, and MS Office products, database software and web tools.

• Must possess excellent planning, organization and time management skills.

• Effective communication skills in both oral and written form.

WHAT YOU WILL DO TO SUPPORT THE COMMUNITY This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Meets with residents to perform assessments that determine resident needs, strengths and resources.

• Develops individualized goals and action plans for residents based on each assessment.

• Develops collaborative crisis response plans for residents.

• Works with program staff to identify resources that will support each resident's individual needs, goals, and desired outcomes.

• Completes documentation in order to track the interactions with residents and accurately enters the information into a data system.

• Monitors residents' progress and maintains detailed and up-to-date case notes.

• Responds to residents' immediate needs after hours as needed.

• Establishes and maintains an active working relationship with: Salem Housing Authority and other relevant community partners.

• Maintains organized and complete resident files.

• Utilizes trauma informed practices and de-escalation techniques to assist participants during heightened interactions.

• Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations.

• Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals.

• Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor.

• Maintains appropriate boundaries with clients and coworkers at all times.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust focus.

• Regularly lift up to 25lbs, occasionally lift up to 50lbs.

• Manual dexterity for handling office equipment.

• Incidental driving tasks may be requested for employees with a personal vehicle and proof of current auto insurance.

• Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants.

• Able to remain calm during interactions with escalated clients and staff.

• Able to remain calm and positive while handling pressures of frequent demands for attention, time and work tasks.

WORK ENVIRONMENT

• Regularly works indoor and outdoor in cold weather, heat and other extreme climate events.

• Close quarters, often with a public client population experiencing homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior.

• Frequent interruptions and demands; frequent noise.

• Ability to work outside of normal business hours, including nights, weekends, and holidays.

WHAT WE OFFER

• 401k contribution after 1 year.

• Employee Assistance Program.

• Life insurance.

• Health, Vision and Dental Insurance.

• For some positions, employees may be eligible for company‑sponsored continuing education.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232.

**This is a partial list of essential duties and responsibilities. To review the full job description, download below.

Note that compensation for each role at MWVCAA is based off a number of factors such as experience and education.

If you need ADA accommodations to apply for MWVCAA job openings, please contact Human Resources at HR@mwvcaa.org or call 503-585-6232 to ask for a HR Team Member.