Case Manager Assistant

GENERAL SUMMARY:

The Case Manager Assistant assists the Case Managers with concrete patient-related tasks and various clinical interventions. The Case Manager Assistant assists patients, families, and others requesting assistance from the Case Management & Social Work Services Department but who are not currently receiving services from another staff member. The Case Manager Assistant may also be asked to perform other office-related tasks, e.g., assisting with special medication fund programs, updating resources, issuing Medicare Important Message to patients, etc.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or G.E.D. equivalent
• Associate's degree preferred or equivalent healthcare experience

REQUIRED SKILLS & COMPETENCIES:

• Good verbal and written communication skills
• Ability to read, write, and speak English fluently
• Strong critical thinking and problem-solving skills
• Good organizational skills
• Ability to multitask effectively
• Strong interpersonal skills with ability to develop and maintain trusting relationships
• Ability to conduct self in a professional manner
• Flexibility and adaptability to changing priorities
• Ability to complete assigned tasks with minimal supervision
• Physical ability to move freely about the facility to visit patients