Case Manager

The Center for Urban Community Services (CUCS) is one of New York City's leading nonprofit organizations, dedicated to ending homelessness by providing integrated housing, health, and social services to individuals and families with complex needs. Every year, our team helps thousands of New Yorkers achieve greater stability, independence, and well-being through compassionate, person-centered care. At CUCS, our employees are more than service providers—they are advocates, problem-solvers, and change-makers. If you're looking for meaningful work where you can make a lasting impact in the lives of others while growing your career, we invite you to join our team.

As an Overnight Case Manager, you will provide person-centered support to clients onsite during overnight hours and will not be assigned a designated caseload. You will collaborate with clients and the interdisciplinary team to respond to immediate needs, support continuity of care, and help clients work toward goals related to housing stability, health, recovery, employment, education, and overall wellness.

Success in this role requires strong relationship-building skills, sound judgment, effective crisis intervention, and a commitment to empowering clients through strengths-based, trauma-informed services.

Essential functions include, but are not limited to:

• Develop and maintain collaborative, professional relationships with clients and provide person-centered support during overnight hours without carrying a designated caseload.
• Monitor client well-being and respond to immediate needs, changes in presentation, or emerging concerns, communicating relevant information to the interdisciplinary team.
• Collaborate with clients, case managers, clinical staff, residential staff, and other members of the interdisciplinary team to support continuity of care and progress toward established service goals.
• Provide practical assistance, information, and referrals related to benefits, healthcare, behavioral health, housing, recovery, employment, education, and other identified needs, with follow-up coordinated through the assigned team.
• Support housing stability and tenancy preservation by addressing overnight concerns, reinforcing established plans, and promptly communicating maintenance, safety, or tenancy issues to appropriate staff.
• Provide crisis intervention, de-escalation, and safety support during overnight hours, coordinating with supervisors, emergency responders, hospitals, shelters, and community providers as needed.
• Conduct scheduled rounds and wellness checks, respond to client requests, and maintain an accessible and supportive presence throughout the overnight shift.
• Engage clients in supportive conversations, goal-reinforcing activities, and wellness-focused interventions consistent with their established plans and individual preferences.
• Support clients with activities of daily living and maintaining safe living environments, including assistance with housekeeping, laundry, personal care, and other immediate needs within the scope of the role.
• Provide medication support services in accordance with agency policies, licensing regulations, and applicable laws, including required documentation, storage procedures, and reporting protocols.
• Support overnight admissions, returns, and transitions by assisting with orientation, immediate needs, essential items, belongings procedures, and coordination with available team members.
• Maintain timely, accurate, and objective documentation of overnight contacts, observations, incidents, interventions, and follow-up needs in accordance with agency, regulatory, and funder requirements.
• Complete thorough shift handoffs and promptly communicate significant events, unresolved concerns, and recommended follow-up to daytime staff and the interdisciplinary team.
• Protect client confidentiality and uphold all ethical, professional, safety, and regulatory standards.
• Participate in required trainings, team meetings, supervision, and professional development activities, including coordination with daytime and evening staff as scheduled.
• Perform other duties as assigned.
• Please note: Specific responsibilities may vary based on program assignment, funding requirements, and client population.

The overnight shift hours are 12:00 a.m.–8:00 a.m.

Education & Experience

• Case Manager I: High School Diploma or equivalent and two (2) years of relevant work experience (Non-HASA funded sites only).
• Case Manager II: Bachelor's Degree; or High School Diploma or equivalent and four (4) years of relevant work experience.
• Case Manager III: Bachelor's Degree and two (2) years of relevant work experience; or BSW and one (1) year of relevant work experience; or High School Diploma or equivalent and six (6) years of relevant work experience.
• Case Manager IV: Bachelor's Degree and four (4) years of relevant work experience; or BSW and three (3) years of relevant work experience; or High School Diploma or equivalent and eight (8) years of relevant work experience.
• Case Manager V: Internal Only

Note: For applicants without a college degree, every 30 college credits earned may be substituted for one (1) year of relevant work experience. At HASA-funded sites, college credits may not be substituted unless the applicant has at least four (4) years of relevant work experience. Relevant experience must directly relate to the essential functions of this position.

Knowledge, Skills & Abilities

• Demonstrated ability to provide services to specialized populations.
• Proficiency with Microsoft Office Suite and general computer applications.
• Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with diverse audiences.
• Excellent organizational, time management, collaboration, and interpersonal skills.
• Ability to work independently while contributing effectively as part of a multidisciplinary team.
• Bilingual/multilingual language skills, as required or preferred by the assigned program.

Physical Requirements

• Ability to sit and stand for extended periods of time.
• Ability to walk, bend, reach overhead, grasp, push, pull, and perform routine physical movements.
• Ability to lift and move items weighing up to 30 pounds.
• Ability to walk up and down stairs (most agency locations are equipped with elevators).
• Ability to work primarily indoors in a standard office environment and operate standard office equipment. Some community-based programs may require working outdoors.
• Ability to read computer screens and written documents and accurately enter data into electronic systems.
• Ability to accompany clients using public transportation for extended periods.
• Ability to travel to various locations to provide client escort services.