Case Manager - CIRCLE RT (Daytime, Per Diem)

Alcott, a leading nonprofit agency dedicated to providing vital mental health and supportive housing services to low-income adults across Los Angeles County, is seeking a compassionate and responsive Case Manager to join our CIRCLE Response Team.
If you have experience working in street outreach or crisis response and are passionate about supporting individuals experiencing homelessness, mental health challenges, and substance use, this is your opportunity to make a direct impact in the community. Join a team committed to providing timely, trauma-informed, and community-based care.

Key Details
Job Title: Case Manager – CIRCLE RT (Daytime, Per Diem)
Department: LA City CIRCLE Program – Response Team
Reports To: Program Manager
FLSA Status: Non-Exempt
Work Setting: Field-Based, On-Site (Los Angeles, CA)
Position Type: Per Diem
Schedule: 12-hour shifts (9:00 a.m. – 9:30 p.m.), rotating schedule, including weekends
Salary Range: $23.00 - $25.00 per hour, DOE

What You'll Do: The Impact You'll Make
As a Case Manager on the CIRCLE team, you will respond to non-violent crisis calls through a centralized dispatch system, providing field-based support and connecting individuals to critical services across Los Angeles.

Crisis Response & Field Intervention
• Respond to non-violent dispatch calls including wellness checks, substance use concerns, verbal disputes, and requests for resources or transportation.
• Provide on-site crisis intervention, de-escalation, and stabilization in community settings.
• Deliver compassionate, trauma-informed care to individuals in distress.

Case Management & Resource Linkage
• Connect clients to housing, medical, mental health, and substance use services.
• Provide field-based case management and support access to community resources.
• Document all client interactions accurately and in compliance with program standards.

Collaboration & Program Support
• Work collaboratively with team members, community partners, and stakeholders.
• Maintain confidentiality and comply with mandatory reporting requirements.
• Participate in supervision, team meetings, and ongoing training.

What You'll Bring: Your Qualifications

Education and Experience
• High school diploma or GED required.
• Minimum one (1) year of street outreach experience working with unhoused or vulnerable populations required.
• Case management experience required.
• Bachelor’s degree in a related field preferred.
• Experience working with individuals experiencing mental health and substance use challenges preferred.
• Military-experienced candidates are encouraged to apply.

Skills and Abilities
• Strong crisis intervention and de-escalation skills.
• Ability to work in fast-paced, unpredictable field environments.
• Excellent communication, organization, and interpersonal skills.
• Ability to work independently and as part of a team.
• Bilingual in Spanish and English preferred.

Additional Requirements
• Valid California Driver’s License, clean driving record (past 3 years), and insurability required.
• Ability to travel throughout Los Angeles County.
• Ability to work outdoors and in various environmental conditions.
• Ability to lift and carry up to 25 pounds.
• Completion of Live Scan, background check, and pre-employment drug screening required.

Why Join Alcott?
Alcott is a compassionate, mission-driven organization making a real difference in the lives of vulnerable Angelenos. When you join our team, you become part of a community committed to stability, recovery, and social justice.
• Meaningful Work: Support individuals in crisis and help connect them to life-changing services.
• Supportive Team: Work alongside professionals dedicated to community impact and care.
• Flexible Work: Per diem scheduling to support work-life balance.
• Benefits: Per diem employees are eligible for paid sick time in accordance with California law.
• Professional Growth: Receive training in crisis response, safety, and trauma-informed care.

Alcott is an Equal Opportunity Employer and supports the Americans with Disabilities Act. We adhere to the Fair Chance to Compete for Jobs Act of 2019.