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ReWorks Solutions

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Case Manager/Client Success Coordinator

Position: Case Manager / Client Success Coordinator

Working Hours: US Hours (9am-5pm EST)

Location: Full-Time, Remote (South Africa)

Salary: South African Rand (ZAR)

The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care.

Key Responsibilities:

  • Manage and maintain positive relationships with clients and families.
  • Address and resolve client concerns, escalations, and service-related issues.
  • Conduct root-cause analysis on client attrition and service challenges.
  • Coordinate communication between families, therapists, and internal teams.
  • Support client retention initiatives and engagement strategies.
  • Monitor client satisfaction and identify opportunities for service improvement.
  • Maintain accurate records and documentation of client interactions.
  • Collaborate with operational teams to ensure timely issue resolution.

Requirements

  • Minimum of 2 years experience in case management, client success, or related healthcare coordination roles.
  • Strong communication and interpersonal skills to build rapport with clients and internal teams.
  • Excellent organizational skills with the ability to manage multiple cases simultaneously.
  • Detail-oriented and able to maintain accurate records and documentation.
  • Problem-solving mindset and ability to handle challenging situations with empathy.
  • Experience working remotely and managing tasks independently.
  • Familiarity with CRM and case management software preferred.

Benefits

  1. Comfortable working U.S. hours
  2. Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.


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What this application asks

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First name, Last name, Email, Headline, Phone, Whatsapp Number, Address, Photo, Gender, Ethnicity, Are you a South Africa citizen?, What age range do you fall in?, Education, Experience, Summary, Resume, Portfolio Link, Please briefly explain why you are interested in this role., Please highlight the skills and experience you have that match this role., What is your notice period, if any?, Is English your native language? If not, please indicate your level of written and spoken English., Please describe your remote working experience. Include tools used, type of work environment, and how you manage productivity remotely., Cover letter, How many years of work experience do you have?, This role requires uninterrupted availability for an 8-hour EST shift. Does this schedule work for you, and do you have the necessary arrangements in place to support this?, Do you understand that this is an independent contractor role and that you will be responsible for managing and paying your own taxes?, Current Salary Rate, Expected Salary Range, How did you hear about us?, Would you like to be the first to hear about exciting new career opportunities that match your skills? By selecting 'Yes', you'll receive notifications about future positions and exclusive job openings that may be a great fit for you.

  • Are you willing and able to work EST hours? yes / no
  • Do you understand that this is an independent contractor role and that you will be responsible for managing and paying your own taxes? YES / NO yes / no

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