Case Manager Coordinator

About the Organization

African Community Housing & Development (ACHD) is a culturally specific, community-founded organization led by visionary Black women and a community Board of Directors. ACHD works toward prosperity for the African Diaspora immigrant and refugee community through housing and social services, education programs, and economic development. ACHD staff speak a collective 12 languages, and the majority identify as Black or People of Color.

Program Information

The Case Management Coordinator serves as the primary administrative and client support position for the Housing & Social Services Department. This role is responsible for managing the client experience from first contact through intake, supporting Case Managers with daily operations, maintaining accurate client records, and helping ensure clients receive timely services. The coordinator provides limited client support activities under the supervision of Case Managers and plays a key role in maintaining efficient program operations.

Position Duties

• Client Reception & Front Desk
• Serve as the primary point of contact for Housing & Social Services clients.
• Welcome clients and visitors while providing exceptional customer service.
• Answer incoming phone calls and respond to client inquiries.
• Route clients to the appropriate staff and programs.
• Maintain a welcoming, organized, and confidential reception area.
• Appointment Coordination
• Schedule, confirm, and reschedule appointments for Case Managers.
• Coordinate calendars to maximize staff availability.
• Contact clients regarding upcoming appointments and required documentation.
• Track missed appointments and assist with rescheduling.
• Intake Support
• Assist clients in completing intake paperwork.
• Conduct preliminary eligibility screening for programs.
• Collect and organize supporting documentation.
• Enter client information into Apricot and other agency databases.
• Ensure intake files are complete prior to assignment to a Case Manager.
• Case Management Support

Under the direction of a Case Manager:

• Conduct routine follow-up calls with clients.
• Assist clients in gathering required documentation.
• Help connect clients with community resources.
• Document client interactions in Apricot.
• Prepare case files and maintain organized records.
• Assist with basic service coordination and referrals.
• Support special projects and outreach activities as assigned.
• Administrative Support
• Scan, upload, and organize client documentation.
• Maintain accurate electronic and paper files.
• Generate reports and assist with data collection.
• Monitor data quality and documentation compliance.
• Assist with department correspondence and administrative tasks.

Team Collaboration

• Support Housing & Social Services staff in meeting program goals.
• Participate in staff meetings and required trainings.
• Maintain client confidentiality in accordance with agency policies.
• Perform other duties needed to help drive our vision, fulfill our mission, and uphold our Organizational Values.