Case Manager - Cowlitz Employment Support Services

POSITION TITLE: Case Manager – Cowlitz Employment Support Services
DEPARTMENT: Cowlitz Employment Support Services (CESS)
LOCATION: DuPont, Washington
REPORTS TO: CESS Manager
STATUS: Hourly; Full-Time
WAGE RANGE: $27.15 - $31.25 per hour

CLOSING DATE: Open Until Filled (First Review 9/22/2026)

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered a preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes a Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.***

Position Summary:

Provides eligible Cowlitz Tribal Members with services consistent with their individual strengths, resources, and abilities so they may prepare for or engage in gainful employment. Assists in plan development, determining eligibility, and networking with professional colleagues on available community resources. Honors and represents the mission, vision, and values of the Cowlitz Indian Tribe and Health & Human Services programs.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Conducts initial overview of the CESS Program, describes eligibility requirements, and program benefits.
• Assists in developing an Individualized Plan for Employment (IPE) and portfolio for eligible clients.
• Collects information concerning potential job placements and determines compatibility between the job and the participant based on the individual.
• Assists each person in becoming an active participant in the rehabilitation program by providing meaningful and informed choices about the selection of a vocational goal.
• Works holistically towards empowering Tribal Members by maximizing their employment opportunities, economic self-sufficiency, independence, inclusion, and integration into society.
• Maintains collaborative relationships with other Cowlitz Indian Tribe agencies, schools, businesses, hospitals, and other government agencies to maximize the effectiveness of vocational services.
• Provides information and links to educational and employment opportunities as appropriate and in accordance with the participant’s IPE.
• Conducts outreach to employers for collaboration on placement and work opportunities; promotes and develops job openings and places qualified applicants in employment.
• Develops knowledge of community resources, including colleges and network assistance, to assist participants and obtain comparable services.
• Maintains client record system and statistics; facilitates counseling sessions for individuals, families, and groups.
• Develops and presents community education and outreach to increase knowledge and understanding of Tribal programs, problems, and related issues, and to identify potential applicants.
• Establishes, maintains, and updates files, databases, records, and other documents.
• Purchases goods and services for participants as needed and in compliance with policies and procedures.
• Provides excellent customer service for all internal and external customers of the operations.
• Maintains strict confidentiality and presents a positive, professional demeanor and image.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of traditional form of government and tribal customs and traditions.
• Knowledge of tribal policy, procedures, and programs.
• Knowledge of community resources and agencies.
• Knowledge of applicable federal, state, county, and local laws, regulations, and requirements governing Vocational Rehabilitation, including ADA.
• Knowledge of counseling techniques and practices.
• Knowledge of and sensitivity to tribal customs and beliefs.
• Skill in interviewing and counseling clients.
• Ability to operate various word-processing, spreadsheet, presentation, and database software programs.
• Ability to maintain confidentiality.
• Ability to use good judgment, analyze, and solve problems.
• Ability to make administrative/procedural decisions and judgments.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to create, compose, and edit written materials.
• Ability to carry out instructions furnished in verbal or written format.
• Ability to communicate efficiently and effectively both verbally and in writing.
• Ability to handle multiple tasks and meet deadlines.
• Ability to work independently with minimal supervision.
• Ability to represent the organization professionally, building respect and confidence in the community.