CASE MANAGER

Hiring Range: $25.12 - $27.00 per hour, based on qualifications and experience.

Note: Positions at 48th Ave. are expected to end 12/31/2026.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

POSITION SUMMARY

The Case Manager (CM) should be someone who takes initiative, can multi-task, and is able to manage a large caseload. The CM provides assessments, assignments, and accountability to guests and participants in our facilities and programs.

RESPONSIBILITIES

• Maintains the relationships necessary in community and across DRM to ensure DRM’s case management efforts reflect a real-time understanding of broader re-housing efforts, availability, requirements, and protocols.
• Demonstrates respect, cultural competence, and knowledge of trauma-informed care in interactions with participants, staff, and other community providers.
• Develops a case plan with individualized goals based on individual needs and facility/program requirements.
• Identifies action steps necessary to achieve goals, and monitors progress through scheduled follow up meetings.
• Maintains professional best practices in areas of document storage, confidentiality and professional ethics when dealing with participants and sensitive information.
• Regularly updates all case planning records, including 22 Things, case notes and case plans in SCRIBE including uploading vital documents and ROIs.
• Documents all meetings, referrals, and services in SCRIBE and utilizes the appropriate templates.
• Provides SCRIBE reports, spreadsheets and statistics as requested.
• Engages in ongoing training as assigned by the direct supervisor and leadership team.
• Seeks to develop a continuing knowledge of the field, what services are provided in the community, and establishing communication with those entities.
• Collaborates with other DRM personnel regarding participant evaluation, goals and continuity of care.
• Facilitates Community Provider visits with participants as assigned, including signing up participants to meet with Community Providers and documenting communications.
• Upholds all residential and DRM program policies and written agreements.
• Monitors, schedules, and conducts case planning meetings to make sure a maximum number of appointments are offered.
• Documents all meetings and required services in HMIS/Clarity and maintains participant records, including uploading vital documents and ROIs.
• Attend and engage in weekly and monthly meetings as assigned.
• Collaborates, communicates, and advocates with service providers in the government, medical, mental health, housing, benefits acquisition, employment, legal, and veterans, etc. fields to aid participants toward a successful transition into long-term programs or sustainable housing.
• Other duties as assigned by direct supervisor or leadership team.

WORKING CONDITIONS

• Occasional lifting up to 35 lbs., bending, and climbing stairs.
• Working with individuals who are experiencing homelessness, addiction, mental illness, and a myriad of other issues related to homeless populations.
• Possible exposure to communicable diseases.