Case Manager - Enhanced Behavior Support Program

Why join our team

At Options For All, we create opportunities for adults with disabilities to live, work, and love life in their community with dignity and respect. As a USA TODAY Top Workplace, we are proud to build a culture where team members feel supported, valued, and connected to meaningful work.

As a Case Manager, you will make a difference every day by helping people build independence, make choices, and work toward their goals. This is more than a job. It is a chance to create real impact while joining a mission-driven organization that values dignity, inclusion, and respect. We are looking for people who care deeply, take initiative, and want to help others thrive.

Why you’ll love it here

At Options For All, we believe a great workplace starts with putting people first. We are proud to build a culture where team members feel supported, valued, and connected to the work they do. We celebrate diversity, foster belonging, and create opportunities for growth.

When you join our team, you can expect:

• A supportive team environment

• Meaningful work that makes a difference

• An inclusive culture where you belong

• Opportunities to learn and grow

• Flexible scheduling to support work-life balance

Your benefits start on Day 1:

• 100% company-paid medical, dental, and vision coverage for employees

• Comprehensive coverage for qualifying dependents, including 100% dental and vision and 50% medical

• Retirement savings plan with up to a 5% company match

• Mileage reimbursement for work-related travel

• Paid vacation, sick time, and paid holidays, including your birthday

• Student Loan Repayment Assistance Program

What you’ll be doing

As a Case Manager, you will provide administrative and programmatic support to the Area Manager for the operations of programs, client management and support of program staff. The Case Manager provides jobsite-based support, coaching and work direction, and instruction to clients with intellectual and/or
developmental disabilities (IDD) within the program.

In this role, you will:

• Serve as administrative and program support to overall program and operations.

• Monitor the delivery of daily program support, supervision, and instruction to participants with intellectual and physical disabilities.

• Track daily programming schedules of staff and participants to ensure compliance, quality, and efficiency of service delivery.

• Acts as a supervisory role and support for program staff and ensure completion of daily report entries with adequate detail of engagement.

• Assist the Area Manager with the supervision of the planning, coordination, and delivery of program service, initiatives, curricula, and activities for participants in-person and remotely.

• Assist with budgetary, billing, and payroll support functions.

• Serve as backup to provide direct support to for participants in field and/or remotely as needed.

• Complete and prepare reports on staff and participants.

• Oversees the management of daily, weekly and monthly schedules for staff and participants.

• Oversee required data reporting and tracking of staff, participants, and programs.

• Assist Direct Support Professionals in the creation and delivery of functional curriculum for participant activities as needed.

• Collaborate with teams and committees as assigned.

• Ensure program compliance with regulations, policies, guidelines, and procedures (Quality Assurance).

• Provide oversight and support for curriculum and program activities.

• Provide training and safety program coordination for staff.

• Work in collaboration with Area Manager in marketing efforts.

• Follow-up with staff deadlines for administrative responsibilities.

• Assist with new employee orientation and training at job sites and in community activities.

• Train and support new staff in various required areas of program operations (database management and payroll systems, safety documentation, policies and procedures, on-the-job training and support).

• Act as liaison between DSPs and Area Manager.

• Work closely with Area Manager to develop and complete required documentation and reports for service line.

• Manage the system of collecting organizational (internal & external) metrics consistently and accurately in database management system (intake paperwork, renewals, ISPs, semi-annuals, SIR/APS/Program reports and behavior support plans).

• Manage the system of reporting data collected to all interested parties.

• Ensure staff complete daily reporting requirements and conduct frequent audits to ensure quality and reporting compliance.

This is a community-based role and includes regular driving between locations.