Case Manager

Job Summary

Reporting to the Program Director or Supervisor, the Case Manager provides supportive services to families experiencing homelessness who reside in shelter settings, including congregate and scattered-site programs, as well as families transitioning from shelter into permanent housing. The Case Manager works to help families secure permanent housing as quickly and effectively as possible and provides post-shelter stabilization services to promote housing retention and long-term stability.

Using the agency’s approved two-generation (2Gen) and trauma-informed care models, the Case Manager develops and implements individualized service plans, connects family members with resources to address their immediate and ongoing needs, and supports families in achieving housing stability and breaking the cycle of multigenerational poverty. The role also requires maintaining accurate case records and collecting program data in accordance with agency policies and contractual requirements.

Success in this role requires experience working with families with complex needs, strong service planning and case management skills, knowledge of trauma-informed care, critical time intervention, and motivational interviewing, and a commitment to supporting families experiencing homelessness.

Duties and Responsibilities

• Always exhibits and models strong core ethics, integrity, and accountability consistent with FamilyAid's mission, vision, and values.
• Aligns and leads self toward achieving FamilyAid's mission, vision, values, strategic plan, and annual operational and financial plans.
• Assesses families' strengths and needs and develops and implements approved service plans to best meet a family’s housing and service needs, and goals defined by the agency.
• Collects, completes, maintains and analyzes client data and other documentation on a timely basis that helps clients to progress in their service plans and meets agency requirements and deadlines.
• Consistently partners with Housing Placement colleagues to move families to permanent, stable housing.
• Maintain caseload of families participating in the shelter and stabilization programs. Provide ongoing case management to promote eventual stability in permanent housing.
• With assistance from 2Gen colleagues, ensures family members’ enrollment and engagement with external services.
• Conducts successful intakes for newly arriving families at FamilyAid shelter programs as needed.
• Maintains confidentiality of all client files and information pursuant to FamilyAid confidentiality and boundary policies.
• Maintains clear, non-judgmental documentation in clients' files.
• Conducts regular home/in-unit visits, as required by client needs, program requirements, and contract guidelines to support the family.
• Monitors property for safety and upkeep and implements improvement plans if needed with clients.
• Prioritizes flexibility in scheduling case management meetings so that they best serve the needs of the families.
• Responds to family-related crises and provides appropriate interventions as needed.
• Supports families in accessing and receiving onsite services and programs beyond those detailed in services plans.
• Actively participates in all staff, team and clinical meetings.
• Participates in supervision and professional development.
• Sees beyond the present and adapts to meeting changing goals and priorities.
• Leads/works in a manner that is collaborative, diplomatic, inclusive, transparent, communicative, open and fair.
• Thrives while managing multiple simultaneous projects with little room for error.