Case Manager
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Description
Monitor, coordinate, and encourage activities of DDSD consumers participating in employment training programs in an enclave and/or workshop setting. Assist in consumer employment goals and motivate consumers to engage in and achieve successful employment. This position serves in a case management role to our consumers.
Essential Duties:
- Manage a caseload of approximately 35-45 consumers.
- Maintain professional communication with consumers’ teams to include Case Managers, family members, therapists, psychological technicians, and Goodwill program management.
- Maintain familiarity with consumers’ Individual Plans and behavior plans.
- Attend Special Team and Annual IP Meetings to report on consumers’ employment and gain knowledge of consumers.
- Develop methods for job coaches to use when addressing challenging issues displayed by consumers, such as inappropriate behaviors, lack of engagement in work, etc.
- Update Consumer Profile, Emergency Contact, and Synopsis paperwork for files.
- Distribute updated consumer file paperwork to job coaches.
- Communicate with job coaches regarding consumer needs and progress.
- Report to Program Management on client progress in outcomes and action steps.
- Complete initial and annually updated Individual Plans for State Funded consumers.
- Maintain client case records in accordance with policies and procedures.
- Write case notes as needed on consumers.
- Monitor production of consumers by observing Job Coaches to ensure proper counts are being documented.
- Be aware of and ensure HIPAA and DDSD policy compliance at all times.
- Maintain familiarity with and adhere to Goodwill safety policies procedures.
- Monitor need for client specific training, ensuring job coach has received this training.
- Minimum of bi-weekly site visits to enclaves/workshop to interact with consumers, discuss their needs/difficulties/satisfaction, and ensure compliance in programming.
- Meet weekly with Program Manager for program updates.
- Attend quarterly HRC meetings.
- Attend monthly Job Coach Meetings.
ADDITIONAL RESPONSIBILITIES:
- Perform other duties as required.
- Complete a minimum of 12 hours DDSD trainings annually.
- Maintain on-going client specific training as defined by Individual Plan.
EDUCATION/EXPERIENCE:
- Bachelor’s degree in education, social services, or related field.A Bachelor’s degree in a different field may be accepted if accompanied by 2 years of service in Human Services position.
- Must attend and pass Foundations Training, Employment Specialist Training, CPR/1st Aid Training, and various other training.
- Must have good MVR and valid driver’s license.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Strong interpersonal skills in order to work well with a wide range of people in a diverse community.
- Good organizational and time management skills.
- Dependability as demonstrated through good attendance and adherence to timelines and schedules.
- Proven ability to work as a member of a team.
- Ability to work independently.
- Ability to maintain confidentiality.
- Good judgment and decisions on items of a confidential nature.
- Ability to manage multiple tasks.
- Good follow through on projects and deliverables.
- Good problem-solving skills.
- Demonstrate resourcefulness and initiative in completion of projects.
- Strong sense of internal and external customer service.
- Familiarity with PC applications (Word, Excel, Outlook, PowerPoint, Internet).
JOB CONDITIONS & PHYSICAL EFFORT:
This work is sedentary and requires the following physical activities:
- Works in climate controlled atmosphere the majority of time.
- Requires some local travel providing own transportation.
- Requires little physical effort.
- Frequent lifting (up to 15 pounds of paper supplies or minor office equipment).
- Requires working a 40 hour week with a variable schedule.
DO NOT APPLY THROUGH THIS WEBSITE. PLEASE APPLY ONLINE AT WWW.OKGOODWILL.ORG/EMPLOYMENT for job id 978. More information about our organization and specific openings can be viewed on our website at http://okgoodwill.org/.
Equal Opportunity Employer