Case Manager (Harrisburg)
Title: Case Manager
Description: This role within the Medical Case Management team at Central Outreach Wellness Center requires an individual to be patient-centered and culturally competent while working with a diverse patient population within our LGBTQ+ health center. Their primary role is to navigate clients through the processes that connect them to the medical benefits, rehab services and housing services available to them.
Services we Provide:
- Resources for connecting patients to insurance including MAWD, SBPB, Compass, Gilead, SNAP, Medicaid, etc.
- Housing resources for people with a steady income.
- Connecting patients to Rehab if they are ready to go to ASAP. If not, we connect them to Resolve
- Connect patients to outside resources for emergency housing, resume building, career link for employment, financial empowerment
General Duties and Responsibilities:
- Document patient encounters in our EMR System
- Stay knowledgeable of community resources offered to the population we serve
- Work collaboratively with clinic staff to address any concerns of the patient
- Answer and respond to tiger text and e-mails in real time
- Navigate clients through the processes needed to connect them to the programs and services available
- Be available to the clients throughout the medical case management processes
- Proactively manage your caseload of patients and participate in weekly staff meetings to discuss any issues
Specific Duties and Responsibilities
- Be the point person to coordinate patient intakes at the clinic
- Help manage the caseload on the spreadsheet as the CM team needs
- Be patient and attentive to patients’ needs
- Quick to adapt to high pressure situations
- Always find a solution to the patients’ needs, and assist them in completing tasks
- Keep an organized work ethic and document all encounters