Case Manager/ Housing Navigator

Job Summary

Under the supervision of the Wellness Services Manager, the Case Manager/Housing Navigator plays a crucial role in the acquisition and development of housing inventory across the city. The selected candidate will be expected to work with community contacts to locate and obtain supportive housing for homeless shelter clients, recuperative care clients, and potentially, underserved clients of the street medicine team. The goal is to provide advocacy and assistance in coaching individuals in becoming independent and self-sufficient while accounting for their goals and schedules.

Essential Duties & Responsibilities:

• Search for and develop housing options for agency programs.
• Build relationships with property managers and landlords to support housing inventory.
• Conduct housing and utility inspections, including reporting.
• Prepare rent reasonableness assessments and confirm client rent payments monthly.
• Assist clients with housing applications, searches, and connections.
• Uphold core values of integrity, transparency, accountability, respect, and responsibility.
• Act with the highest ethical standards on behalf of Symba Center.
• Foster openness and accountability with colleagues, volunteers, and donors.
• Take personal responsibility for performance and maintain confidentiality.
• Advocate for clients with landlords and support moving logistics.
• Establish procedures and contacts for housing retention, including crisis plans and early intervention services.
• Identify resources for covering expenses such as security deposits and moving costs.
• Assist with housing applications and required documentation (e.g., Social Security cards, birth certificates).
• Support clients in benefits advocacy, including SSI eligibility and application processes, possibly through subcontracting for specialized skills.
• Support clients in applying for health insurance and other benefits.
• Identify resources for rent subsidies, such as HUD’s Housing Choice Voucher Program (Section 8) and local assistance programs.
• Provide services following best practices for individuals experiencing homelessness with complex health, disability, or behavioral health conditions.
• ​​​​​​​Perform other duties as assigned.