Case Manager I

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Case Manager 1 role, you’ll provide case management services in assigned program to enrolled clients. The Case Manager is responsible for coordinating and providing comprehensive support services to individuals and/or families to promote stability, self-sufficiency, and overall well-being. This role involves assessing client needs, developing individualized service plans, connecting clients to appropriate community resources, and advocating on their behalf. The Case Manager works collaboratively with clients, service providers, and internal teams to ensure timely access to services while maintaining accurate documentation and compliance with program requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct comprehensive client assessments to identify needs, strengths, barriers, and eligibility for services
• Develop, implement, and regularly update individualized service or care plans in collaboration with clients and interdisciplinary teams
• Coordinate and facilitate access to appropriate community resources, benefits, and support services
• Provide ongoing case monitoring, follow-up, and support to ensure progress toward established goals
• Engage in frequent client contact through scheduled or unscheduled visits, within program outreach, and/or telephonic support
• Advocate for clients to ensure equitable access to services and to address systemic or individual barriers
• Maintain accurate, timely, and confidential case documentation, including assessments, service plans, progress notes, and required reports, in compliance with agency policies, funding requirements, and applicable regulations
• Collaborate with internal staff, external service providers, and community partners to deliver coordinated care
• Provide crisis intervention and referrals when clients experience urgent or emergent needs, within the scope of the role
• Educate clients on available resources, rights, and responsibilities to promote informed decision-making and self-sufficiency
• Participate in team meetings, case conferences, supervision, and required trainings
• Comply with all ethical standards, confidentiality laws (e.g., HIPAA, as applicable), and agency policies
• Meet productivity, documentation, and performance expectations established by the organization
• Perform additional duties as assigned