Case Manager II - Destiny In-Custody Case Management

JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

Services provided through the Destiny In-Custody program contract are primarily to decrease the potential for individuals to relapse to substance use/criminal behavior with a return to the criminal justice system. The target population to be served are male individuals with a history of justice involvement, both transitioning from jail to the community and those already in the community and at risk for relapse to substances and/or criminal behavior. In collaboration with the County.

The Case Manager II provides comprehensive case management services for inmates in the Solano County. Case Manager IIs will provide information, support and follow-up services as needed and as identified in the Re-entry Plan. Case Manager II will address needs including but not limited to sober living and transitional housing, stable housing, employment and/or (re)establishment of entitlement benefits, family reunification and counseling, mental health and SUD treatment and ongoing recovery, finding childcare, and vocational training, rent subsidies, deposit assistance, civil legal services, gender specific mentoring, clean slate services, and subsidized employment and transportation to appointments.
KEY RESPONSIBILITIES
Pre-Release Planning

Develop a Re-entry Plan for each participant in the In-Custody Case Management program.
The development of such a plan allows for the smooth transition of participants in the community and decreases the likelihood of recidivism. This will include the development of transitional housing (when possible), linkage to community resources and linkage to probation, parole or other stakeholders in the community.

Post-Release Treatment

Link participants with the needed substance abuse, mental health or health care treatment services which may include outpatient substance use disorder treatment, medicated assisted treatment, individual therapy, rehabilitation groups, and/or health care visits with a goal to help with life skills development and on-going support in the community (based on participant need) for 3-9 months after release.

Pre-Release and Community-Based Case Management

Initiate in-custody case management with participants to begin re-entry plan implementation, pick participants up from jail, provide court advocacy (when necessary), provide assistance with support network development and linkage to necessary services at varying levels of intensity (based on participant need) for 3-9 months.

Incentives

Provide barrier removal incentives to assist with participants' transition back into the community. Barrier removal incentives include, but are not limited to, clothing to wear upon release, hygiene items, and fees for identification documentation.

The Case Manager is responsible for providing a case management approach that will be assessment-driven, collaborative, strengths-based, gender-responsive, and client-centered. Responsibilities include but is not limited to:

Conduct intakes and assessments.
Work with clients to create, track, revise, and update client-focused Individual Re-Entry Plans drawing on an integrated array of public, private, and project-specific resources.
Partners with the County’s Housing Navigators to ensure that all homeless clients receive immediate, individualized housing-related support, including accelerated access to a shelter bed.
Following initial re-entry plan development, the case manager will meet with each client every two weeks at a minimum. On a case-by-case basis, more frequent contact will be arranged to address emerging needs or client crises.
Responds to inmate requests as needed or assigned by the Program Manager.
Responsible for tracking outcomes and providing regular reporting to the Program Manager as requested.
Case Managers will follow clients during their entire SUD Subsidized Housing episode, assisting with the transition as clients “Step Down” to different levels of care.

ECM Referral and Documentation Requirements

Provide warm handoff referrals for clients to an Enhanced Care Management (ECM) provider.
Document client interactions in the Welligent platform within 24 hours of service delivery.

Documentation Responsibilities:

Completes all supporting documentation: case plans, re-entry plans, and individual change plans, including discharge paperwork/process and required agency assessments in a timely manner.
Works with client and other available internal and external resources to develop/maintain case plans, progress notes and appropriate updates in support of health and recovery needs for the client.

And perform other duties as assigned.

QUALIFICATIONS
Education, Certification, Experience

High School Diploma or GED & AOD Registration/Certification.

or

Bachelor's Degree & 2 years Case Management experience.

Desired

Experience with Electronic Health Records (EHR) systems is preferred.
Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency preferred.
Experience working with child welfare systems preferred.
Experience working with criminal justice population preferred.

Knowledge and Skills

Strong proficiency with Microsoft Office applications (Excel, Outlook, and Word) and internet applications.
Ability to express empathy, compassion, and communicate honestly by providing feedback for negative as well as positive behaviors.
Knowledge of Clinical documentation (treatment plans, progress notes etc.).
Specialized knowledge such as: mental health issues, life skills, vocational training, anger management, criminal behavior, grief, etc.
Bilingual in threshold languages.

Competencies

Core Practices Expertise: Proficient in motivational interviewing, gender-specific issues, trauma-informed care, harm reduction, boundaries, confidentiality, and stages of change theory.
Time Management and Organization: Highly organized with the ability to prioritize tasks and complete work in a timely manner.
Effective Communication: Strong oral and written communication skills for clear and thoughtful interactions in person and on the phone.
Performance Improvement: Actively seeks opportunities to improve performance by eliminating errors.
Team Collaboration: Positively collaborates with team members, gives and accepts constructive criticism, and assists as needed throughout the program.
Stress and Change Tolerance: Maintains composure under pressure, handles complex problems and change with minimal supervision, and demonstrates flexibility in achieving key goals and priorities.
Decision-Making: Collects, organizes, and analyzes information before making decisions, takes a thoughtful approach, and seeks supervision or input when necessary.
Ethical Standards and Accountability: Models the highest ethical standards, maintains honesty and accountability, ensures confidentiality and appropriate boundaries, and handles sensitive information with discretion and tact.
Openness to Learning: Open to learning and understanding different perspectives.
Language: preferably bilingual in the county’s threshold languages.

Background Check and Other Requirements

Qualified candidates with arrest and conviction records will be considered for employment.

Ability to obtain Solano County jail clearance.

Must be capable of obtaining and maintaining a satisfactory background check.
Must be capable of meeting health screening and tuberculosis testing requirements.
Must be capable of maintaining credential requirements.
Must be capable of meeting the program and funder requirements.

PHYSICAL REQUIREMENTS

In an 8-hr workday, employee is required to perform work:

Sitting

4

Hrs

Standing

2

Hrs

Walking

2

Hrs

Driving

Occasionally

In an average month, employee must travel out of town

☐ Often (>2x)

☐ Sometimes (<2x)

☒ Never

In an 8-hr workday, employee must:

Not at all

Occasionally
(1/4-2½ hrs.)

Frequently
(2½-5½ hrs.)

Continuously
(5½-8 hrs.)

Bend/stoop

☐

☒

☐

☐

Climb

☒

☐

☐

☐

Reach above shoulder level

☐

☒

☐

☐

Kneel

☐

☒

☐

☐

Balance

☒

☐

☐

☐

Push/pull

☐

☒

☐

☐

Squat

☐

☒

☐

☐

Crawl

☐

☒

☐

☐

Crouch

☐

☒

☐

☐

Lift*

☐

☒

☐

☐

Carry**

☐

☒

☐

☐

• Usual number

Maximum number

5
20

lbs
lbs

** Usual number
Maximum number

5
20

lbs
lbs

Job requires:

Working at heights

☐ Yes

☒ No

Explain

Operating heavy machinery

☒ Yes

☒ No

What type

Operating desk machines

☒ Yes

☐ No

What type

Computer, fax, printer, phone

Precise manual dexterity

☒ Yes

☐ No

Explain

Ability to precisely and accurately transmit written data, input data

Exposure to extreme heat, cold, humidity

☐ Yes

☒ No

Explain

Exposure to dust, fumes, gases, chemicals

☐ Yes

☒ No

Explain

Generator