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U.S.VETS

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Case Manager III

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Lead with heart, serve with purpose. Join U.S.VETS to empower homeless and at-risk veterans & families rebuild their lives.

Are you a compassionate, solutions-oriented professional with a master’s in social work, psychology, or a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case management expertise can make a meaningful impact?

U.S. VETS the nation’s largest nonprofit dedicated to preventing and ending veteran homelessness—is hiring a Case Manager III to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability. This advanced-level position helps drive life-changing outcomes for the veterans we serve and provides leadership to newer case management staff.

What You’ll Do

As a Case Manager III, you will provide trauma-informed, strengths-based case management, while helping to lead the day-to-day coordination of client services. Responsibilities include:

  • Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.

  • Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.

  • Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).

  • Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children).

  • Lead and support case conferencing and program meetings; guide and mentor Case Manager I & II team members.

  • Assist with crisis intervention, urgent client matters, and after-hours support as needed.

  • Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems.

  • Conduct drug and alcohol screenings and ensure compliance with program rules and service plans.

  • Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

  • Supervise interns and participate in staff onboarding and training as assigned.

Programs You May Support

This role may be assigned to one of the following programs:

  • Transitional Housing: Help veterans prepare for and transition into permanent housing.

You Are

  • Mission-Driven – You are passionate about serving veterans and making a difference.

  • Experienced – You have a solid foundation in case management, ideally with at-risk populations such as those experiencing homelessness, mental health disorders, or substance use.

  • Organized & Adaptable – You can juggle multiple priorities, stay on top of documentation, and thrive in a team-based culture.

  • Leadership-Oriented – You’re ready to support peers, mentor junior staff, and help elevate program quality.

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