Case Manager - Intake &Gudardianship
Description
Family Service of Roanoke Valley (FSRV) is hiring a Case Manager to fill a dual-role position: serving as the first point of contact for individuals seeking counseling services, and providing ongoing case management and advocacy for adults under FSRV private guardianship.
Counseling Intake
• Answer and assess incoming service requests by phone, in person, and through referrals
• Schedule appointments, verify insurance, and connect clients to the right programs or community resources
• Maintain intake records, waitlists, and referral documentation
• Respond to crisis situations and follow agency protocols for safety and mandated reporting
Guardianship Case Management
• Provide person-centered case management for adults under FSRV guardianship, consistent with Virginia DARS standards
• Conduct client assessments and develop individualized care plans; maintain monthly face-to-face contact
• Advocate for clients in hospitals, nursing homes, assisted living, and community settings
• Assist clients with benefits enrollment (Medicaid, Medicare, etc.) and attend court proceedings as required
• Maintain accurate, timely records and provide on-call support as needed
What We’re Looking For
• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (relevant experience may be considered)
• At least 1 year of experience in social services, behavioral health, case management, or a related setting
• Strong communication, organizational, and advocacy skills
• Sound judgment and the ability to work independently with a diverse caseload
• Comfortable working with vulnerable populations including older adults, individuals with disabilities, and those with mental health needs
• Valid driver’s license, reliable vehicle, and willingness to travel throughout the Roanoke Valley service area
Benefits
• Supportive, mission-driven team environment
• Trauma Informed Work Culture
• Health Insurance
• Paid time off
FSRV is an Equal Opportunity Employer.