Case Manager, Law Enforcement Assist. Diversion (LEAD)
ee33d6b3-49ea-4ec2-9fbd-80b13b61f293:19000101_000001 Case Manager, Law Enforcement Assist. Diversion (LEAD)
CASE MANAGER, LAW ENFORCEMENT ASSISTED DIVERSION
Full Title: Case Manager, Law Enforcement Assisted Diversion (“LEAD”) Outreach and Engagement
Location: Albany, NY
Program: Homeless Services - LEAD (Dept. #591)
Type: Non-exempt (hourly)
Pay Range: $22.06-$25.69
Schedule: Monday-Friday; 8am-4pm, 9am-5pm – some flexibility
Notes: This position is Hybrid (remote/office)! Driving is a role requirement; Clean & Valid NYS Driver’s License AND reliable vehicle required.
Job Ref. #: 0517
About St. Catherine’s Center for Children
St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more.
St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. We are invested in fostering an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity.
- Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families, and adults we serve.
- Our Vision: Our willingness to embrace change and develop new services is, and will remain, our guiding philosophy as we support the human service needs of our community.
Position Overview & Organizational Relationships
The Client Outreach and Engagement staff members will act as the triage point for LEAD in Albany, Cohoes, and Watervliet. As such, this position must ensure effective and efficient communication and collaboration between all partners involved in referring and receiving referrals and diversions for LEAD.
This position will provide harm reduction-based, person-centered case management in the community to individuals referred to LEAD. Case management services may include accompanying clients to necessary services such as homeless shelters, the Department of Social Services, court appointments, probation appointments, medical services, and meeting at a client’s home or in places in the community that have been mutually agreed upon. This position may also provide, as well as case management screening, outreach, and engagement services on an as-needed basis. Case Management staff members will conduct street outreach as needed to engage referred and diverted individuals who have yet to engage with their assigned case manager.
The Outreach and Engagement staff must develop and maintain positive, collaborative relationships with all LEAD partners and other service providers in order to best serve LEAD participant. This role works under the direct supervision of the Director of LEAD.
Essential Duties & Responsibilities
- Community Engagement & Screening: Conduct outreach in community settings frequented by individuals experiencing poverty, mental health, and substance use concerns. Provide initial screening, engagement, and build trusting relationships with potential/current LEAD clients and stakeholders.
- Trauma-Informed Support & Case Management: Deliver person-centered supportive services using evidence-based practices (such as Critical Time Intervention and Motivational Interviewing). Regularly update assessments, progress notes, and goal tracking in the database to share with project management.
- Advocacy & System Navigation: Act as a dedicated client advocate across service providers and within the criminal justice system when appropriate.
- Multidisciplinary Collaboration: Participate actively in regular multidisciplinary team meetings, providing case updates and engaging in creative problem-solving to support client outcomes.
- Partnership & Network Building: Develop and maintain strong collaborative relationships with key LEAD partners, Albany County offices, and community providers—including mental health and SUD treatment programs, healthcare providers, shelters, detox centers, and landlords.
- Additional position-related duties and responsibilities as assigned by the supervisor
Core Competencies & Essential Attributes:
- Mission Alignment: Ability to understand, embody, and represent the mission, values, philosophy, and policies of St. Catherine’s Center for Children, embracing a belief in the inherent capacity of people to grow and change.
- Client-Centered Approach: Dedicated to establishing respectful, empowering relationships that help clients build self-sufficiency, confidence, and problem-solving skills while setting appropriate boundaries.
- Crisis Intervention & Judgment: Ability to exercise sound independent judgment, discretion, and respond effectively and therapeutically during crisis situations.
- Cultural Competency: Strong ability to interact constructively with culturally and socio-economically diverse individuals, including those with varying developmental and cognitive levels.
- Teamwork & Collaboration: Committed to working in a shared decision-making model, collaborating seamlessly with colleagues, external service providers, and families within the Campus Services Community.
- Transportation & Driving Standards: Ability to legally operate a motor vehicle to transport clients to appointments as needed, adhering to all criteria outlined in the Revised Policy for Agency Drivers.
- Data Privacy & PHI Access: Maintains strict confidentiality regarding client Protected Health Information (PHI), utilizing full access responsibly to execute required job duties.
- Physical & Operational Demands: Capability to carry out the physical and organizational requirements of the job efficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions without compromising workflow.
Requirements & Qualifications
- High School Diploma or equivalent (GED/TASC) required; College degree highly preferred.
- Minimum of one (1) year of experience in homeless services; previous experience in a human services agency is a plus.
- Must possess a clean, valid New York State Driver’s License and have held a valid license for at least one year.
- Must successfully pass all required pre-employment background checks.
- Proficiency in digital tools and software, including Microsoft Office Suite (Word, Excel) and Google Workspace (Gmail, Google Docs), with a strong understanding of secure internet practices.
- Excellent written and oral communication skills, paired with a high aptitude for detailed writing.
- Exceptional organizational, planning, and time-management capabilities with high attention to detail.
- Strong interpersonal skills, exhibiting genuine empathy, patience, and adaptability when working with clients and staff.
- Ability to work effectively both independently and cohesively as a collaborative team member.
- Demonstrated capacity to perform effectively and maintain composure in a fast-paced, high-stress environment.
- High degree of self-motivation, engagement, and the proven ability to handle sensitive client data with strict confidentiality.
What We Offer You**
At St. Catherine’s Center for Children, we believe in taking care of the people who take care of our community. We offer competitive compensation alongside a comprehensive benefits package designed to support your health, wealth, and professional growth:
Financial Security & Future Planning
- Pension Plan: Secure your future with a retirement pension plan featuring a generous agency contribution.
- 403(b) Retirement Savings: Pre-tax savings options to further build your nest egg.
- Student Loan Forgiveness: As a 501(c)(3) non-profit agency, employment here qualifies eligible staff for the Public Service Loan Forgiveness (PSLF) Program.
- Expense Reimbursements: Travel and mileage reimbursements for any role-related transit.
Health & Well-being
- Comprehensive Health Insurance: Choice of robust Medical, Dental, and Vision plans to fit your needs.
- Well-being Reimbursement: A $600 annual benefit dedicated to supporting your personal wellness journey.
- Work-Life Balance: Generous Combined Leave Time (CLT) plus paid holidays so you can rest and recharge.
- Life Insurance: Fully employer-paid, automatic life insurance coverage at no cost to you.
Professional Growth & Culture
- Paid Certifications & Training: Fully covered training updates, including Therapeutic Crisis Intervention (TCI) and CPR/AED/First Aid.
- Tuition Assistance: Financial support for continuing education and tuition reimbursement opportunities.
- Career Advancement: Clear pathways for professional development and internal career growth.
- Our Culture: Enjoy the comfort of a welcoming, business-casual work environment rooted in our core values of Mindfulness, Relevance, Respect, and Solidarity.
**Please note: To qualify for specific benefits, certain terms and conditions may apply.
Equal Opportunity Employer (EOE) Statement
St. Catherine’s Center for Children is deeply committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health, pregnancy, family history, genetics, disability, age, military status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local laws.
If you would like to learn more about our agency or one of our many programs, please visit our website at: