Case Manager - LYNX Navigator

Title: Lynx Navigator/Case Manager
Department/Division: Program Impact

The Lynx Navigator/Case Manager will play a key role in supporting the organization’s program services to ensure that we are meeting our programmatic goals and outcomes, maintain compliance and actively engage the community. The Lynx Navigator/Case Manager supports the supervisor and the team/department.

Education/Experience:

• Bachelor’s Degree required in the field of Social Work or related human service field and a combination of college education and job related experience.
• Bilingual preferred in English and Spanish, Creole, etc.
• Must have excellent presentation skills.
• Experience in the area of outreach is preferred.
• Must have excellent written and verbal communication skills.
• Must have a working and vast knowledge of all internal program services available at the Urban League of Broward County.
• Experience working with disadvantaged populations.

Qualifications & Skills:

• A minimum of at two years’ experience entering client level data into an electronic database.
• Strong and clear verbal and written communication skills.
• Strong knowledge of MS Office, including Excel, Word, and PowerPoint.
• Resourceful and an eagerness to learn.
• Must be flexible and able to work in a team environment.
• Demonstrated ability to establish and maintain systems for organizing work; well-developed time management skills and ability to meet stringent deadlines and time constraints.
• Mature judgment and demonstrated ability to work with minimal supervision in a fast-paced work environment.
• Demonstrated professionalism, diplomacy, and composure; flexible and able to adapt to a variety of situations.
• Ability to work cross-functionally with multiple Divisions and senior management.
• Strong social skills with the ability to speak to strangers.
• Performs other duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must have a valid Florida Driver’s License and a reliable vehicle.
• Must pass a Level 2 background fingerprinting and drug screening.