Case Manager - Neighbors First Families

Position Title: Case Manager – Neighbors First Families

Reports to: Case Manager Supervisor/ Division Director

Location: Washington, DC 20009

Hours: Monday through Friday, between 7 AM - 8 PM, Some holidays and weekends may be required to support operations and respond to emergencies

Status: Regular Full-Time (Non-Exempt)

Classification: Safety Sensitive

Who we are: Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-focused - individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. These include the following: Excellence and Innovation, Finding Ways to Say “Yes,” Caring at the Core, Agents of Change, Support, Empowerment and Development, Building Relationships, Integrity, and Accountability

Summary: The position provides permanent supportive housing services to families experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Families Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives, relying on their own strengths, and using wraparound resources in a holistic, participant-driven process.

Essential Duties and Responsibilities:

• Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc.
• Deliver face-to-face contact with consumers, spending approximately 80% of the time in the field
• Demonstrate empathy and flexibility in responding to consumers’ needs and requests, fostering wellness and independence
• Engage consumers and assess individual needs, budgets, preferences, and strengths
• Develop, implement, and revise individual service plans and biopsychosocial
• Assist households in locating and selecting wraparound services
• Monitor medical/psychiatric needs and medication management of all household members
• Assist participants in securing adequate housing resources
• Act as a liaison with landlords and other community stakeholders
• Attend weekly supervision, bi-weekly team meetings and monthly multidisciplinary staff meetings
• Collect consumer outcome statistics for monthly dashboard reporting
• Accurately document all participant engagement, attempts to engage and collateral contacts in the OCTO/HTH database within 48 hours as outlined in the HCA
• Ensure relevant participants’ contacts are entered into the internal Electronic Health Record (system Credible within 48 hours for billing purposes
• Maintain up to date psychical and electronic files
• Ensure all essential documents are uploaded to OCTO/HTH timely
• Report and document all Unusual Incidences within 24 hours
• Attend professional training and conferences as needed
• Perform all other duties as assigned

Communication: Employee must:

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational timeframes.
• Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.

Accountability: Employee must:

• Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
• Be committed to Growth and Development and strive to build knowledge, skills, and best practices.
• Maintain consistent attendance, dependability, and reliability as a critical function of the role.
• Demonstrate a strong work ethic, including integrity, honesty, professionalism, confidentiality, and accountability for actions.
• Work successfully in a team environment as well as independently.

Respectful Workplace: Employee must:

• Treat all individuals with dignity, professionalism, and respect, including coworkers, supervisors, participants, vendors, and community partners.
• Demonstrate emotional professionalism, including the ability to communicate professionally during conflict or challenging situations.
• Contribute to a positive, respectful, and collaborative work environment, free from hostility, intimidation, gossip, disruptive conduct, or unprofessional interaction.