Case Manager

CASE MANAGER

The Case Manager is responsible for overseeing the daily operation of assigned homes, including management of all Team Members, ensuring the health and safety needs of Members are met; and acting as an Advocate on behalf of New Vista Members.

Essential Job Functions:

Oversight of Member Services:

• Creation and/or implementation of each Member’s Person-Centered Plan and Habilitation Plan daily
  • To include all service needs including but not limited to: medical, employment, daily living skills, assistive devices/supports, activities, health needs, specialized services, and mental health.
  • Active monitoring of the implementation of support plans; assessment of progress; and effectiveness of supports provided to individuals;

• Review residential support management logs, 24-hour logs, monthly progress notes
• Oversee and train Senior LSI and team members regarding the recommendations obtained during PCP, HRC-BIC meetings
• Available by phone and in person to assist and participate in emergency events, such as unplanned hospitalizations and/or unscheduled meetings or Guardian requests
• Required to assist in covering shifts in Homes as needed

Supervision of Team Members:

• Addresses concerns immediately, such as inappropriate interactions between co-workers and Members and/or between Members living together, including interactions that may rise to the level of Mistreatment (abuse, neglect, exploitation)
• Create and issue corrective action in cases of policy and procedure violations
• Report allegations of Mistreatment (abuse, neglect, exploitation) misappropriation of funds, and fraudulent activity to QA/Compliance Manager and Case Manager Supervisor.
• Oversight of/and accurate and timely completion of billing packets, incident reports, and any/all documentation as required by New Vista, DRC, HRC-BIC or other providers (social security, etc.)