Case Manager

POSITION OVERVIEW

The Diversion Hub is a comprehensive, one-stop network dedicated to assisting justice-involved individuals in Oklahoma, Canadian, and Cleveland Counties by harnessing the power of multiple support agencies through combined and synchronized services. Our goal is to provide life-stabilizing resources while empowering individuals to reduce their encounters with the criminal legal system through enhanced support services, including case management, data integration and coordinated communication under one roof. Case managers will provide direct case management services to clients and act as the primary point of contact and liaison between the client, Justice Navigator, and the service navigators.

RESPONSIBILITIES

Case Managers will focus on supporting the execution of the Diversion Hub’s programs and mission. The Diversion Hub seeks to make lasting, transformative improvements in the lives of the clients seeking assistance that have been impacted by the criminal legal system. The responsibilities of the Case Manager include:

• Demonstrating the values expected within the program and promoting the mission of the organization.

• Conducting regular intakes of clients, documenting progress notes, developing service plans, reporting critical incidences, collaborating with partner service navigators, and maintaining complete and comprehensive records for clients.

• Conducting client assessments to aid in the creation of individualized service plans that are focused on client safety, stability, and self-sufficiency, while maintaining a focus on assisting the client with getting out of the criminal legal system.

• Evaluating client risk and assessing needs for immediate intervention.

• Attending court with clients and advocating on their behalf.

• Preparing necessary documentation to provide to the court on behalf of a client, while collaborating closely with the Justice Navigator and any onsite service navigators.

• Serving as an ongoing liaison to partner agencies, attorneys, law enforcement, and all referring sources.

• Maintaining adequate communication channels with Justice Navigators, onsite service navigators, clients, and all referring agencies.

• Submitting all required case management reports timely.

• Facilitating client access to needed supports and resources such as but not limited to housing, employment, government benefits, food, ID assistance, clothing, referrals to mental health providers, referrals to physical health facilities, referrals to substance abuse services, vocational opportunities, drug tests, and court order classes.

• Assisting clients to develop natural resources and to navigate community social support networks.

• Always adhering to agency code of ethics and professional standards including maintaining strict client confidentiality.

• Attending all staff development, trainings and meetings as required.

• Any other duties within the scope, spirit, and purpose of the job and/or organization.