Case Manager - Oz

SVDP's Case Manager is responsible for supporting program components and facilitating services to best address the needs of homeless individuals and/or families in the Agency’s various programs. The position involves having knowledge of and experience working with homeless individuals and families, chemical dependency, unemployment, mental illness, community resources and delivery of direct services to individual clients.

Essential Duties and Responsibilities:

• Provide case management services to assigned clients, including ability to make assessments, prepare individualized service plans and provide appropriate treatment.
• Develop and execute client service plans for designated individuals and families including both parent/guardian and children.
• Conduct home visits on SVDP’s campus as well as to scattered site units in the community to assist clients with maintaining their housing goals.
• Facilitate communication between individuals and families and partner agencies, community service providers, schools, healthcare providers, and government and other related entities to ensure service delivery.
• Assist in the management of daily operations of the SVDP Scattered Site housing programs to ensure optimized program service delivery.
• Maintain and advance professional knowledge/skills with the guidance of the Associate Director of Housing Case Management in order to drive continuous improvement in program effectiveness as measured by client progress.
• Ensure each client is compliant with the case management service plan and program rules.
• Provides crisis intervention for clients.
• Provide Program Manager with assistance in the execution of programs, policies, reports and procedures related to the provision of services to the public.
• Assist Program Manager in identifying and building community partnerships to optimize effective and efficient delivery of services for each household.
• Work with the Program Manager to identify opportunities for volunteer involvement.
• Collaborate with Program Manager in coordinating educational and skill development opportunities/programs for each individuals and family to maximize positive outcomes.
• Work cooperatively with all SVDP staff to improve the program and advise the of issues related to and affecting the program.
• Responsible for monthly PQI reporting and review utilizing the Plan, Do, Study, Act method.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of the principles, philosophies, procedures, techniques and standards to optimize individual, family and youth case management practice.
• Ability to maintain accurate, current records and prepare clear and concise reports from them.
• Ability to analyze complex social problems and develop effective solutions; problem solve.
• Ability to effectively organize complex tasks and execute a project management plan to completion.
• Interpret and apply a variety of legal requirements and policy standards.
• Demonstrated leadership qualities and project management skills.
• Maintain cooperative relations with community groups and other public and private agencies.
• Ability to interact effectively and professionally with participants, families and community referral sources.
• Excellent organizational, written, and oral skills.
• Self-motivated and detail-oriented.
• Commitment to the mission and goals of St Vincent de Paul.

Reporting to this position: None

• Bachelor’s degree in Social Work or related Human Services field (or within 3 months of obtaining).
• Relevant work experience with individuals, families, and children in a social work environment or related field, including individual/family counseling, community organization, education or youth advocacy
• Successfully pass required pre-employment background and drug screening
• CPR and First Aid
• Submit to annual TB test
• Valid Driver’s License, reliable transportation, and proof of auto insurance

Physical and Communication Requirements:
The employee must be able to communicate effectively in person, by phone, and in writing; hear and respond to client and staff communication; walk, stand, and move throughout the worksite or community-based locations as needed; sit for periods of time while completing documentation; and occasionally lift or carry light office materials. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.